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"There are major problems with this listing The wellness facilities were all unavailable during our stay. It was not made clear that we would be charged for electricity and water. The amount we had to pay was iunbeluevalbly high, adding half as much as the hotel fee on top, plus linen charge. We could not use the jacuzzi, as it was filthy,; we did not use the sauna; we turned down all the radiators as we bought logs for the fire. So, it is difficult to see how the energy bill for our actual use...

"Releasing access codes les than 30 mins before check in time. When travelling not everyone has easy access to WiFi or a charged phone. "

"We are a family of 4, 2 adults and 2 teenagers. We stayed for one night in a cabin. It was perfect for our needs but I would not want to stay for any longer than that as it would be too small. The beds were comfortable but the pillows were not good. Luckily we brought our own. The service from the staff in reception and in the cafe was really good and we had a really nice meal."