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"Some of the friendliest and most helpful hotel staff I have experienced. Paula greeted me at my late arrival and made sure I had everything I needed both at check in and throughout my stay, including some great excursions. The ever present bar and restaurant crew Elias and Harim were always there with recommendations and friendly conversation. Be it I had to leave early for a tour or needed advice on bars to visit while in town. Rangel, Kevin, Maria and Helen were busy keeping the room clean and the property well kept. If you visit be sure to go see the turtles in the wishing well and tell them hi. "

"We greatly enjoyed our stay and the tours"

"Nice comfortable rooms and relaxing pool. Great to have the restaurant there. It's only $10 to take a taxi from the center of San Ignacio. Staff are very friendly and helpful. Booked tours and a ride to the airport for me. Beautiful property. Wish they would plant more trees by the road to drown the noise some. Would definitely stay here again. "

"Our "cabin" was beautiful! It was a large room with a sitting area and very comfortable bed! The howler monkeys usually sounded a couple times a day. Lovely location on the river and the pools were very refreshing. Carmen was a great host and very attentive. Definitely recommend!"

"Beautiful resort in the jungle of Belize. All the staff was incredible kind. Only suggestion is to include a local Belizean dish on the menu each night. Thank you for a lovely stay."

"The staff and facilities were amazing. We did a guided tour nearly every day. Every guide was phenomenal - knowledgeable, friendly, helpful. Everything you could ask for. The river is so relaxing we could have stayed there all day and would have been thrilled. Cannot recommend enough. "

"The property was so beautiful with its pool and waterfall and jungle grounds which were immaculate. All the staff were so friendly and accommodating. The food was spectacular. We only got to spend one night but wish it could have been at least four. This is the best hotel to stay in all of Northern Belize! Highly recommend!"

"My 5 night stay at the West House was fantastic. The entire staff was friendly and accommodating. They were happy to give recommendations or call ahead to set a dinner reservation for you.The room was spotless and the king bed was super comfortable. Water pressure and temperature were great in the shower. They offered a filtered water station out in the hall. This hotel is right on the outskirts of the little pedestrian business area, less than a 5 minute walk. This is as close to a 5 star experience as you can get in San Ignacio without staying at one of the resorts."

"The cabana was clean, tidy and comfortable. We especially liked the grass roof and screen porch with hammock - and tropical birds in the trees next to our place. Incredible view of San Ignacio below!!! Employees at the service desk were friendly and helpful. The restaurant and bar had good food and drinks - wait staff very friendly and courteous! Overall, an excellent stay while visiting Tikal National Park in Guatemala!"