Find all hotels by B&B Hotels in Fontainebleau from SAR 226

"It will be nice to inform customers about the process of checking in. Specially late night check in since there are no staff and doors are locked. Rude people you get on the phone can’t spend time to help you. Very scary place for a lady who first time visit the country and fo not know anything about the area. "

"good"

"Ok"

"Signage very bad. There were 2 buildings close to each other. Owned by the same hotel chain. Difficult to find the correct hotel. No information provided to help guests find the correct hotel. Difficult to find check in. Intercom voices were very helpful. Over complicated process to check in. I was sent an email with our room code but email didn’t arrive until about 1 hour after we needed it. Had to use intercom service again. Apart from the above the hotel was good value for the price. "

"I had bad experience at the hotel no heating system"

"I’ve never stayed in a hotel, where the staff make no attempt to greet the guests. We checked in late using the machine outside so the reception was closed, which I have no problem with. What I didn’t like is when I did finally see the receptionist and smiled, I was greeted with a blank stare. Not once, did the staff even try to acknowledge us which we found, very disappointing. Only person I care into contact with was the cleaner and that’s it! I think more basic amenities would be nice...