Search Chalets in Erwood

"This is our place to escape. Lovely staff, good rooms and food and bonuses like the gym and pool. Love it!"

"Food was great too and room was clean, modern and comfortable with everything required for a good stay."

"Really lovely old building nicely decorated, would have liked to have a gin and tonic by the fire in the evening but there was no bar when we stayed, can't wait to come back!"

"Had a lovely couple of days staff were excellent great breakfast included in the price and a great choice of evening meals which were lovely a dated property but very clean and the beds were so comfy."

"Love the Metropole.. the staff are excellent especially Spencers Brasserie staff .. food fabulous .good menu and very attentive staff. Lovely spa facilities .. good bed linen .. could do with better coffee in rooms and biscuits, also no non alco cocktails in bar.. but still had the best of times"

"Amazing food and hospitality, very comfortable and clean room, definitely recommend "

"Great place to stay if you're visiting Hay on Wye. Good dining options for dinner and breakfast. We loved it and stayed an extra night. "

"Stayed for two nights as was attending a family funeral. The staff were excellent and very helpful. The bed was comfortable and the room and toilet were clean. Hotel was warm throughout, breakfast was very good and the bar prices were very reasonable. "

"The room I stayed in in this beautiful building was possibly one of the most beautiful I have ever stayed in. However when it came to the service of the staff there was a lot left to be desired... and this was in no means the fault of the staff of which there were only two... to run the bar and service the needs of the guests. I did feel that it was odd that every time I called the hotel before arriving that there was never anyone manning the phone, but regardless we were not put off. If I was to visit again, I would want to know that I wouldn't have to wait at an empty bar for 12 minutes before being served (I know the 2 staff, one of which was a trainee) were busy with the dining but at £270 a night, that isn't good enough and not my problem... I don't wish to seem petty but lots of other short comings occurred like being first into the dining hall and one of last to have our order taken, waiting until the end of our starter before our drinks arrived and taking far too long to reseat us when my wife couldn't read the menu because of the dim light. I get that there was only two staff and there were 10 couples in the dining room but this is a failing from a managerial point of view which I definitely didn't expect from such a seemingly highbrow establishment. "