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"This was my 2nd time staying at ITC Sonar. My experience met my expectation. I try to be a low maintenance guest, however the hotel staff were always trying to ensure that my stay was comfortable. Housekeeping, room service, reception, laundry services, guest relations, checkin staff, security, gym staff, restaurant staff and managers were always doing their best to ensure that guests do not have a reason to complain about. The breakfast buffet had plenty of options. The restaurant staff were polite, respectful and tried to offer the best possible service. Gym was well equipped, clean and spacious. Laundry service was quick and effortless. Room service and reception staff were prompt and professional. The security staff were well trained and were capable of doing their job flawlessly. The front desk was knowledgeable and eager to help. Guest relation staff members were professional. The room was very comfortable and quiet. The bed, linens and furniture were perfect. Elevator worked swiftly. The property was squeaky clean and well decorated for the festive season This is one of my favourite hotels in Kolkata now. This time, I stayed for 10 days and it was a joyful experience. Thank you. "

"We highly enjoyed our second stay at the Taj Bengal hotel. The hotel is very beautiful, the food is delicious, and the staff treats us like family!! We are very grateful for Sanjeeb Ghosh who has now made both of our stays here so special. We love him he fulfills all our requests and even brings our boys special treats! Mr. Ghosh and Suraj Thakur at the travel desk had a very prompt response to our needs, excellent organization, and efficient solutions. Our baggage was lost after a delayed flight and they both worked very hard along with Taj’s excellent airport concierge to recover everything quickly and promptly and delivered our bags to us with grace and ease. We absolutely love this hotel and their care for their guests and will be back for a third visit soon ! Also Rao who drives for Taj is incredible and he goes out of his way always to help us in whatever that may be , he’s a fantastic driver ! "

"Lovely property with nice attentive staff"

"Service is impecabble. But some rooms need repair. "

"Excellent "

"I have also previously stayed at this hotel a few times. Situated in the centre of the city, this is an excellent hotel. This hotel is fantastic, and the location is perfect for experiencing the city's attractions whether you are there on business or for pleasure. As usual, the space was sleek, contemporary, and spotless. The hotel has a couple of restaurants, a spa, and a pool. The buffet breakfast served was excellent, including a good selection of dishes. The personnel, whether they were serving dinner or working at the reception, was kind and helpful, and the bed was extremely comfy. I'll stay here at this hotel the next time."