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"The property was good they didn’t disappoint besides having booked last minute "

"The hotel was in the perfect location, the room was stunning and the service was amazing!. We would highly recommend staying at this hotel. "

"It was absolutely just what we required for a one night visit. Extremely well places near British rail stations and directly on the Broad Street. Good size room, clean and well presented. Breakfast inc in the cost, thoroughly enjoyed what was a good selections. "

"I was greeted by a most welcoming lady for check in - she couldn’t have been more helpful! I explained I had a phobia of lifts and asked where the stairs were and she immediately explained she would change my room from the 4th floor to the 2nd floor for ease and that she would arrange for someone to take my luggage to my room for me. This was appreciated more than she will ever know from someone who has massive anxiety over having to potentially use a lift! I had various conversations over my stay with this lady (sorry I did not get her name) and she genuinely made my stay better than could have been expected from her warm and friendly approach to hospitality especially as I was travelling alone. The room was very spacious, spotlessly clean, the bed incredibly comfortable and so quiet at night! I returned to my room from running the Birmingham Half Marathon and a lady had just finished servicing room - she was lovely and chatted to me about my run and again couldn’t have been more helpful! This hotel is absolutely value for money and will definitely stay again when in Birmingham. Thank you for making me feel so welcome! 😊"

"Liked the comfort of the beds spacious room with large TV in room, complimentry water bottles, coffee machine all was ok just disappointed with the supposed 24 hour snacks not being available the excuse was they were having problems with the oven although it was just a sandwich I wanted. My last stay didn't have them available as they were having chef problems. The Duty Manager will look into these problems though. "

"It was amazing, really lovely apartment and comes with appliances such as pots and pans, staff were so helpful and friendly. Will definitely be back"

"Great hotel. Perfect location. Next to O2 academy. "

"Good location Friendly staff and great breakfast variety Jordan was fabulous, she really helped us out with booking an extra night at the hotel. Thank you "

"Just perfect for us. Impressive grand staircase and a beautiful display of gorgeous smelling flowers were the first things to hit the senses. We came into contact with 2 members of the reception staff who were so friendly and seemed genuinely interested in us as a family group. We were there with my elderly parents who were equally impressed with the staff helpfulness. The 2 barmen were also pleasant and friendly. We were attracted to the hotel as it was city centre with its own parking. Room was spacious and clean with tea/coffee making facilities. Breakfast was hot and plentiful. We’d intended using the pool/gym but we didn’t get around to it as there was so much to do out and about. I can 100% recommend this hotel."