Shopping Hotels in West Midlands from SAR 142

"Staff was lovely room to my standards "

"Nice hotel and the cleaning crew are great. Hard to say anything bad about it. Very clean and very quiet. If I can be picky. Wish the bathrooms are more modern. Great place no question "

"Hotel staff were amazing...room was very spacious and clean. Unfortunately I had a very disappointing and upsetting experience with the Genting casino staff during my visit for my birthday. I encountered rude and unprofessional behavior and I was feeling very distressed by this. However, the hotel staff completely turned my night around. From the moment I approached them to discuss my concerns, they were incredibly kind, empathetic, and attentive. They listened patiently to my concerns and...

"All was clean and ready for our arrival. Good bathroom with a good shower. Plenty of room. The location was good especially for the canal area."

"First room had a non working card, however was resolved quickly with a new room! Very nice and clean room, staff were professional "

"- customer service lacking - no luggage trolley - no room allocated, waited up to 15 mins for check in - Room dusty, and bathroom had not been cleaned at all - dried urine on floor and toilet - key card not working - rooms a bit of a maze - townhouse room - could hear the neighbours - parking supposed to be free, but received a parking ticket which now having to challenge"

"Nice location but this hotel is thirty years old and looks it in a few places"

"Great for business travel. Near the train, has breakfast and free happy hour. Rooms were clean enough and fairly modern. "