Luxury Hotels in Heraklion from SAR 351

"My husband and I have both traveled internationally but neither of us have ever experienced the type of gracious and considerate hotel staff. Each and every one we encountered was amazing. This was really proven when my husband, who has heart problems, had to be taken to the hospital. They arranged a car to take me (while my husband was in the ambulance) and deliver both of us back home upon release. This was our first visit to Crete, for our 30th anniversary and we could not have been more...

"Galaxy hotels greatest asset is undoubtedly their staff. They are hard working and completely focused on delighting their customers. Anthi on front desk, Conference Captain Cristos, Erene and Natalia to name but a few who provided us with excellent service throughout our stay. Thank you."

"Absolutely fabulous. We travelled as a family and it was our 1st time in Crete and an adults only Hotel, our whole experience was outstanding from the moment we arrived at the hotel till the day of leaving. The staff went above and beyond to help us with our stay. Everything was great and the hotel staff were very friendly. I would definitely recommend the hotel and will go back again."

"We had a wonderful stay at the Rafkos mansion. Stelios the owner took us wherever we needed to go and we had delicious meals at one of the local restaurants. It would be wise to have a car because it’s in a village about 30mins. from Heraklion. Stelios is the definition of Greek hospitality! "

"The hotel is great, the car parking place is hard find, but hotel gave us very detailed about city centra parking, saved us money and reduced stress. Breakfast is very good "

"Although we had a great stay at Mitsis selection Laguna when booking this I booked a bungalow sea view , i felt I was cheated on the room rate because we ended up with a garden view / children play area , and looked nothing like what was advertised on the website . We queried this at reception which we were offered another room but to another garden view so it wasn’t worth the upheaval of our belongings but the receptionist took a contact number if an upgrade became available he would call us....

"Fabulous resort. Great service, facilities and food selection. Will be back."

"We had an amazing time in the hotel. Thanks to all the staff for making it great. The facilities are wonderful. The views are outstanding, especially at night. I love the cabanas at the beach. They have different foods each night in the buffet restaurants. The food is great with a wide range to suit everyone. Feels everything in the hotel is done with thought, and care for the well-being of the guests. We checked in really late at night with Manus at the desk to assist us with the check-in. He...