Hotel with a Concierge in Africa from SAR 252

"the true and real sense of hospitality. Amazing team and amazing service. A smile from everyone and any time "

"This is a lovely Riyad in the Medina of Marrakech and a perfect mix of luxury and comfort. I stayed mostly to experience the hammam and spa services which were absolutely incredible. The riyad itself is beautiful, with a lovely courtyard and rooftop. The only downside was the location, its not accessible by car since its in the madina and you have to pass multiple alley ways to find the entrance. It's impossible to find without help, so make sure to contact the staff in advance so they can meet you and help with your luggage. Overall, i had a lovely stay and would recommend the riyad for anyone looking for a luxury and comfortable stay in Marrakech."

"Excellent hotel. Room was great pool and gym are very good and the breakfast buffet is amazing."

"My recent stay at Hivernage Hotel and Spa was overall pleasant, thanks to the incredible staff and their dedication to guest satisfaction. The hotel staff went above and beyond, and the service in the restaurant was particularly exemplary. Imad, one of the servers, handled a minor issue with professionalism and kindness when I found a hair in my food. While this was disappointing, he made every effort to make up for it, which I truly appreciated. Karima at the front desk was outstanding—she went above and beyond to accommodate my requests, making my stay much more enjoyable. Fadua (from client relations, I believe—apologies if the spelling is incorrect) was also incredibly kind and attentive. While the staff was exceptional, there are a few areas for improvement. The beds and pillows are much too hard, which affected my sleep quality. Additionally, the windows on the Nobu side of the hotel need better soundproofing, as outside noise was quite disruptive at times. If you’re planning a stay, I’d recommend requesting a room on the Sofitel side for a quieter experience. Thank you again to the wonderful staff for their warmth and professionalism—it made a significant difference during my stay. With a few adjustments, this hotel has the potential to offer an even better guest experience."

"Everyone was very welcoming and genuinely nice whether it was the service in their 3 restaurants, walking around in the hotel, or asking for information. Always willing to help even for a visit at the city market or a quick history tour of the hotel of the great explorers Stanley and Livingstone. Live music 3 times a week and the buffets were always very tasty. "

"Excellent "

"Came here on our babymoon and had a wonderful experience! Great rooms, service, food and amenities. Cannot think of a single thing they could have been better about!"

"Hosni the front desk employee was very helpful. He recommended the best restaurant,tours,and best jewelry store."

"The staff are very friendly and helpful. They really try to make your stay comfortable as possible. The loft is really worth every penny, really nice and spacious. "