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"Hard to rate, had unusual circumstances. Arrived late, had hard time getting in door. Code was right but lock wouldn’t engage & open up. After 20 attempts, it magically worked. Once inside, contacted the 800 number since no one on site. maintenance person lived hour away…but (un)fortunately was already on his way b/c another family was unable to get into their room. When he showed up, spent about an hour working on handle and determined it was broken and need to be replaced in the morning. put...