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"Check in was awful, asked for a passport for a 12 year old in the UK from the UK and expected me to have brought it or other photo id? Didn’t pre register me properly and never got a message to say the room was ready. Room and location amazing. Pool great, but really busy."

"We had a fantastic experience and highly recommend this amazing hotel. The Cumberland is a great choice when visiting London especially if you are traveling with your kids. We reserved a junior suite which had a very comfortable pull out sofa already made up for our teenage daughter. The room was spacious and so very clean. The bathroom was amazing with modern decor and so warm! Honestly the best shower on our 2 week trip! It is a big hotel, but with real processes and trained staff in place to accommodate guests. There is such a great energy and vibe one feels as soon as you enter the property which was amazing and fun. Superb bar and nightly entertainment on lobby floor, amazing gym and conveniences to get food any hour of the night. Good security and the facilities are so updated and clean. This is an ideal location very close to Hyde Park and major attractions. Highly recommend this hotel and its amazing staff for your next trip to London "

"Great property within walking distance of public transport and local attractions. "

"Great location, the property could use a major renovation. "

"Very convenient. Nearby to Convent Garden and major sightseeings. Friendly staff."

"Excellent location, friendly and accommodating staff. Highly recommend a garden or river view room. Beds are comfortable and rooms spacious."

"😍😍😍"

"Amazing! "

"Great location, staff—especially Jay at front desk! Clean and modern."