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"Great room, very clean "

"We had a family weekend away. The location of the hotel was perfect. Town one way, and the water and restaurants the other. Could not fault the reception staff. Only negative was the bathroom and bed spread was very dirty and not clean at all. Sheets were absolutely fine. On mentioning it to the hotel the cleaners did come again, and cleaned the points we pointed out, but didn’t clean the bits around and was still substandard. From my perspective they tried, the cleaners let them down,...

"Fantastic stay at the hotel - very helpful staff, comfortable rooms and beds, and a really nice breakfast. "

"Lovely apartment- great shower. Nice to have kitchen area and shop in reception."

"Very close to the city centre, especially New Street. I left my hotel and was on my platform within 5 minutes. If you’re simply looking for basic, functional room, this represent good value. Much better than anything else for this price. "

"Lovely hotel staff and excellent gym and spa facilities "

"The reception staff was exceptional and very welcoming. I would definitely stay again "

"We stayed one night in a double room at this hotel due to its proximity to the venue we were attending and also to New Street train station. I can't comment on the breakfast as we didn't have it, but I can say that we had the worst flat white coffee ever from the bar (lukewarm and weak!) and paid £4 each for the privilege! The room was fairly small but cosy and comfortable (we thought the pillows were a bit hard) and overall decor is a bit dated (90s). Saying that, we would probably stay here...

"It was a pleasant stay. For the most part, staff were friendly and helpful. But only 1 bar person who disappeared from time to time, which made getting served a little challenging. No heating in the rooms, but a blow heater was provided, which isn’t ideal for me medically, so, no heating in my room at all.p (January stay) and the desk socket not working. Buffet breakfast was very good. We were a small group of 4 rooms."

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