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"Staff and hotel was lovely perfect location! But we wasn’t told when we checked in that there was a daily charge for parking! When checking out we received a bill for 25 euros a day for using there carpark!! In all my years of traveling and the numerous hotels I have stayed in I have never been charged for using there carpark!! Absolutely disappointed in this! This service should be free to all guests staying at this hotel and clearly explained when booking to get there is a charge! "

"Exceptional "

"Such a beautiful tranquil property…we visited April 2025 and can’t wait to return!"

"Large size rooms and clean."

"Convenient location, gorgeous grounds and views, spacious rooms with stately decor if a bit dated. Gracious hospitality."

"Excellent breakfast with supper lake view "

"The staff were so welcoming and friendly. We will be coming back. The service here is amazing, the rooms are clean and the views are spectacular! "

"Best views of Lugano while having beakfast. Very highly maintained and run business. Staff always helpful."

"Friendly reception"