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"Perfectly fine hotel, near airport. I thought the restaurant was expensive with few reasonably priced options. That was the only fault."

"the person on reception was incredibly helpful. simple and clean hotel and a great price for London. "

"Excellent service. Arrived from Vancouver after a nine hour flight about 30 minutes early for check in. The girl behind the counter originally asked us to wait 30 minutes but when I said we were dying to get in and get washed up and have a nap after a red eye flight she got us in immediately and no extra charge. These little acts of kindness are what separates the good from the great places to stay. "

"Very very clean hotel , friendly staff , comfortable room and huge bed with lovely bedding . Great view to watch the planes land and take off ."

"As you would expect from a Sofitel at a big airport. Best location for Terminal 5 - a 8 minute walk from my room to check in, all in doors, so no cold/rain to deal with. Very good value in my opinion."

"Very fast check in process and friendly staff. Would recommend. "

"The hotel is literally a five minute walk to Kensington Palace, the lovely park and several stores (including Whole Foods). But the staff (the lovely concierge staff 💕) were magnificent!!! The hotel is SPOTLESS!!! The staff was so welcoming, friendly and assisted me prior to me arriving. The hotel transportation is worth every penny, and the breakfast was so filling and delicious. I will be back and highly recommend this hotel. "

"I particularly liked the friendliness of the staff in answering questions about the area which was new to me. The hotel was excellent and, for London, reasonably priced and a delicious, substantial breakfast in addition. I would recommend staying there to anyone seeking a quiet hotel in an area with its own beauty ( try Little Venice within strolling distance) and good transport links to the West End and further afield. A real find! "

"It was clean and comfortable. The staff was excellent "