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"The TV in the room needs to be updated. The elevators need to be updated. I got stuck twice and the display inside the elevator was not functioning. "

"We thoroughly our two night stay at Conchal Hotel. The property is clean, the gardens are beautiful and the staff are very friendly and helpful. We miss Donald already…he made our stay extra special! Gracias amigo! "

"Hotel was beautiful and the breakfast was great. Some of the staff where not very friendly. But overall we had a great experience"

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"The resort was really lovely. Rooms were well maintained and clean. Staff were so friendly and kind. We would go back again "

"Beautiful property . "

"Everyone was so friendly and had no issues at all. Unfortunately we had a lot of rain, but still enjoyed all of the wonderful people we met! Check in was very smooth and no issues with our room! Building #2. Went to coco beach to do some shopping and used uber. Was worth the trip. Food was okay, if you are not a picky eater. I do not eat meat, so it was a bit of an issue there. Otherwise no complaints!"

"Amazing "

"I really loved the staff and I did enjoy the resort but there are a few things that need attention. I like that you can go to the other Rio resort as well. I will say the buffet was great for breakfast and lunch but at dinner time it was not so great. The seating was a little unorganized at the buffet for breakfast, lunch and dinner. Some people would just be told to sit anywhere and there would be someone sitting there already so it caused some confusion and frustration with some guests. The A La Carte restaurants were not explained properly at the front desk. We were told to go at 530pm to make the line and then we would receive a beeper to come back when a table was ready but that was not the case at all. We needed to go back once they opened and see if they had any tables for the night. The pool bar staff (Calero, Christopher and Richard) were amazing and the drinks were always on point. Pool entertainment was good. Naye always made her way around talking to everyone and I loved that she was so personable. Night shows were pretty good. The room was cleaned everyday but our TV did not work. I called a few times and went to the front desk several times and no one ever came to fix it. The beach was a black sand beach and wasn’t too pretty. The amount of solicitors on the beach was insane! We walked down there once in our 6 day stay and that was enough. I would definitely go back and give it another try. "