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"The property is beautiful and the staff were more than happy to help and facilitate our every needs. A male bar tender / waiter did let down the team by being short and rude but this did not affect our stay and it is not fair on the rest of the team who went over and above to please us. We stayed one night for our 25th wedding anniversary. The hotel spa pools are natural thermal pools and it is clear that when this hotel was refurbished, no expense was spared, we loved it albeit I can see why some reviews say it is tired but the quality of the fittings and finishes are top quality such as silk cushions in the bar area. The bar area serves drinks and cocktails how they should be served. The room, bathroom and other spa facilities such as the sauna, steam room, gym and treatment rooms etc were clean and in excellent condition and the spa staff were also excellent. The breakfast and dinner was also excellent. The evening dinner was fantastic, lots of traditional Tuscan food and wine and the concierge was also very helpful with the wine and menu!"

"Comfortable rooms, friendly and attentive staff, especially breakfast service. Good location within the walls and quick and easy walking to main piazzas, restaurants, bars, etc."

"The staff at the hotel were all amazing. It’s a gorgeous charming hotel, with lots of character and the breakfast is sumptuous. We loved our stay in Lucca. "

"This hotel is a lovely centrally located modern boutique hotel within a converted historic building. The amenities are all top notch and new and the staff are friendly and helpful. We would have liked to have had a longer stay in Lucca as everything about Palazzo Dipinto was excellent!"

"Classic Italian hotel with friendly staff and well situated in the centre. Good value for money. "

"Staff excellent and perfect location."

"Location and walking distance to Lucca was okay. Didn’t feel unsafe but a little industrial "

"It was ideal for access to both Lucca old town and the concert we went to. "

"Excellent service and beautiful place!"