Find all hotels by Independent in Bonita Springs, FL

"Very very clean property. Great staff!! Definitely will be back!"

"I love the room. It was nice and clean fresh. The bed was awesome. I mean the place was immaculate but that friggin kiosk when you check in and into the lobby is got to go I mean, whatever happened to human customer service. This is taking it over the edge, I went to the kiosk got my Paperwork and then got up to the second floor where I was directed to go and had no room number on the receipt so by the time I made it all the way back down to the lobby with all my luggage there’s two people in line imagine that so I pick up the lobby phone thinking that might help did not help. I’m telling you people the kiosks gotta go"

"Wish we had been doing more than passing through. Really nice property!"

"Thought with my on line reservation completed easily meant I just had to show up at the desk for check-in with my photo ID and CC like any normal Hotels.com reservation. WRONG!! subsequent emails to me indicated I was staying in one of three properties (resulting in hopes I am in the right one), that I would have to complete a registration form on line, including submitting my ID and CC info on line (I had no idea how to do that-therefore after completing form I could not submit it because it was incomplete), an email stating 2 days before checkin I would receive my room number and code to enter AND by the way there would be no one there so since my reg was incomplete and unable for submission. Subsequent emails then requested I take a picture of my ID and CC and send it. We showed up for checkin and because none of my previously mentioned info was received the cleaning women had no record of us or which room was ours. Bottom line, instead of a water-view room as advertised we had a room next to a very busy 4 lane road. The stay was potentially very nice but the trauma from registration disaster affected our stay greatly. HOWEVER, KUDOS TO THE STAFF WORKER BY THE NAME OF SUSAN. SHE SAVED THE DAY WITH HER COMPASSIONATE ASSISTANCE TO HELP CONTACT THE SUPERVISOR WHO RESOLVED THE ISSUE SO WE COULD COMPLETE OUR STAY. IF NOT FOR SUSAN, WE WOULD HAVE LEFT PROPERTY AND REQUESTED A REFUND. "

"Great hotel. Loved the list of recommended eating places offered. Also had a minor issue but was taken care of immediately. "

"Rooms are very nice. They are clean, comfortable and hotel is close to everything."

"Nice place"

"Very clean , nicely renovated . Breakfast was just ok "

"First time vrbo user. Everything was great!"