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"My partner and I had a 10/10 stay at Artensanos 11. Antonio and his dog Pach were excellent hosts, extremely friendly and accommodating, made sure we had everything we needed and even brought us to the market, recommended some local food for us, and showed us the church. The location of this hotel is absolutely perfect. It is walking distance to everything in the town, only a 10-15 minute walk from the entrance to the main hike to the temple. The grounds of the hotel are beautiful and peaceful, not noisy at all. The rooftop terrace is the perfect place to hangout, watch the sunset and have some drinks - a great retreat from the hustle and bustle at the end of the day. I had read other reviews that said this hotel was too basic because there was no tv in the room, but if you are watching tv on vacation in tepoztlan, you’re doing it wrong! We had everything we needed during our stay at Artesanos 11! Would love to come back :) thank you so much Antonio!! P.S. Eat the Cecina de res tacos at Tacos Luna in the main square (little blue taco stand right by the taxis) - they will blow your mind. "

"Amazing location! the pool is incredible, the massage were top tier, and the service was impeccable. Highly recommend! "

"Let me start by saying that property is far and hidden from downtown. Once checked in, we discovered there was no hot water. They stated pump was broken and they could not guarantee it being fixed anytime soon, this mid January. In addition, both night stand lamps did not work, phone in room did not work, had to walk across the resort to contact staff, who’s solution was to shower in the spa area which was not close to us. When we inspected the jacuzzi, it was broken and they stated our reservation did not include one, even though we had access to it. Upon immediately checking out to find a place with hot water, they stated to contact Expedia for resolution, upon contacting Expedia they referred me to the hotel and no one accepted responsibility. $176 for one night folks. "

"This is a gorgeous sprawling posada overlooking the town with fabulous views. "

"This is a quiet and nice hotel. You will enjoy total relax on your stay. Staff is friendly and helpful. Excellent for a retreat of the noisy cities."

"Demasiada paz y hermosa alberca infinita, se los recomiendo"

"Increíble, lo único que puede mejorar es el servicio y sabor de su restaurante."

"Everything was great ! Our only request would be a king bed ! "

"They can improve a lot of things"