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"It’s our 2nd stay here (my daughter’s studying at Keele Uni). We were greeted with a smile and check-in was efficient. On this trip we brought our family pet (Cockapoo) and at check-in Jonathan was excellent in making sure our needs were met - including setting up a table (away from the main restaurant- but still in a nice spot) for us to enjoy dinner. The temperature outside is currently -3, but the hotel is warm and snug. I love this hotel for its cleanliness, nice staff and lovely rooms. Super comfortable beds too. I travel a lot with business and I’m a member of many clubs - so have plenty of choice in the Stoke area, but this is my favourite and have no hesitation in recommending to others. We’ll be back."

"Nice place, friendly staff. Very expensive wine for a basic hotel. £18 for a large glass and no bottles of red under £40? Didn't really fit the standard of hotel. "

"I Stayed in a cozy double room, which was nicely furnished, very clean, lovely bed sheets and soft furnishings. The hotel gym is very good and not busy at all as its only for residents. The pool, steam room and sauna is superb, very clean, smells nice and very relaxing - again never very busy - 4-5 people came and went in the hour i was in there. "

"Very clean and staff is very friendly "

"Was able to check in early which was a bonus as I'd travelled earlier than planned because of the threatened bad weather. I could not fault any staff I encountered, they were all very helpful. Lovely room with plenty of space. Very convenient for the regent theatre."

"We stayed in the suite which was just perfect. Spacious with excellent furnishings. Idea for a longer stay for visiting Chester. Breakfast was cooked fresh to order along with cereals, pastries and fruit. Definitely recommend "

"Was more than amazing it was fantastic beautiful relaxing and memorable."

"Beautiful property, staff were very friendly and attentive. Only negative is that the Brasserie dining area lacks character, the decor is more fitting for a cafeteria, not a lovely historic property. Food was good, but not great."

"We thought this hotel was excellent value for money. Pool was very good Breakfast was very good lots of choice"