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"Customer service, breakfast buffet "

"Overall great"

"I truly enjoyed my stay at the hotel. To my surprise, they even congratulated me on my birthday during breakfast! It was such an unexpected and thoughtful gesture that made my day extra special. Thank you for the amazing hospitality!"

"The staff were excellant and helpfull. "

"The pull out sofa was an abysmal bed. Not worth it to pay for that when there were springs poking through the mattress that had zero padding. Good was good. Hotel was clean. Only complaint was the pull out sofa as a bed. "

"Good"

"clean room, nice people "

"The staff were very efficient and friendly. Assisted all my enquiries very quickly and accurately"

"If you’re searching for a hotel to stay in Almaty but you’re put off by the room rates at the Ritz-Carlton, my advice is get a temporary second job to increase your budget because this hotel, their staff and the facilities are worth every penny of the cost. The staff are second to none in their attention to detail, their anticipation of your requirements and going the extra mile to make your stay not just good but verging on the magical! The management deserve an accolade for achieving such a high standard of service from every member of staff in all departments of this hotel. Bravissimo! "