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Best Western Plus Grand Hotel Zhangjiajie

4.5 star property
Luxury hotel with a full-service spa and a fitness center

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Photo gallery for Best Western Plus Grand Hotel Zhangjiajie

Lobby
Miscellaneous
Porch
Deluxe Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, minibar
Breakfast for a fee

Reviews

6.6 out of 10

Popular amenities

  • Spa
  • Breakfast available
  • Gym
  • 24/7 front desk
  • Laundry
  • Housekeeping

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Deluxe Executive Suite Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe City View Twin Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe City View Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • Sleeps 6
  • 2 Queen Beds and 1 Double Bed

View all photos for Tianmen Mountain View King Room

1 bedroom, premium bedding, down comforters, minibar

Tianmen Mountain View King Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Executive Suite Room

1 bedroom, premium bedding, down comforters, minibar

Superior Executive Suite Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe River-view Queen Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe River-view Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior 2-bed Room

1 bedroom, premium bedding, down comforters, minibar

Superior 2-bed Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Panoramic Queen Room

1 bedroom, premium bedding, down comforters, minibar

Deluxe Panoramic Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

1 bedroom, premium bedding, down comforters, minibar

River View Giant Screen Video Room (VIP Video Member + One-click Screen Projection)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Family Friendly Room - With View

1 bedroom, premium bedding, down comforters, minibar

Deluxe Family Friendly Room - With View

  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Triple Room

1 bedroom, premium bedding, down comforters, minibar

Triple Room

  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Suite

1 bedroom, premium bedding, down comforters, minibar

Family Suite

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Queen Room

1 bedroom, premium bedding, down comforters, minibar

Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Tianmen Mountain View Twin Room

1 bedroom, premium bedding, down comforters, minibar

Tianmen Mountain View Twin Room

  • Sleeps 2
  • 2 Twin Beds

About the neighborhood

Map
North of Dayong Park, Ziwu Westroad, Zhangjiajie, Hunan, 416680

What's nearby

  • Zhangjiajie National Forest Park - 8 min drive - 7.8 km
  • Great Gate at Tianmen Mountain - 10 min drive - 10.0 km
  • Tianmen Mountain Cable Car - 22 min drive - 15.3 km
  • Tianmen Mountain - 36 min drive - 21.1 km
  • Tianmen Mountain of Zhangjiajie - 37 min drive - 21.3 km

Getting around

  • Zhangjiajie (DYG) - 16 min drive

Restaurants

  • ‪老史三下锅 - ‬18 min walk
  • ‪绿之源 - ‬3 min drive
  • ‪这样吧 - ‬3 min drive
  • ‪韦斯特酒店大堂吧.薇慢生活 - ‬2 min drive
  • ‪天子茶庄 - ‬18 min walk

About this property

Best Western Plus Grand Hotel Zhangjiajie

Luxury hotel near Zhangjiajie National Forest Park
Consider a stay at Best Western Plus Grand Hotel Zhangjiajie and take advantage of an adjacent golf course, a grocery/convenience store, and shopping on site. Treat yourself to a manicure/pedicure at the onsite spa. The on-site Chinese cuisine restaurant, Yage Western Restaurant, offers breakfast, lunch, and dinner. In addition to dry cleaning/laundry services and a gym, guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking
  • Breakfast (surcharge), express check-out, and express check-in
  • A gift shop, multilingual staff, and meeting rooms
Room features
All 150 rooms include comforts such as premium bedding and pillow menus, in addition to thoughtful touches like air conditioning and bathrobes.
Other amenities include:
  • Rainfall showers, free toiletries, and hair dryers
  • TVs with cable channels
  • Refrigerators, daily housekeeping, and desks

Languages

Chinese (Mandarin), English

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: High-speed internet

Parking and transportation

  • Free self parking on site

Food and drink

  • Breakfast available for a fee
  • A restaurant

Restaurants on site

  • Lobby Bar
  • Yage Western Restaurant

Things to do

  • Full-service spa
  • Gym
  • Sauna
  • Shopping

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Computer station
  • Conference space
  • Meeting room

Full-service spa

  • Manicures/pedicures

Accessibility

  • Elevator

More

  • 26 floors
  • Art Deco architecture
  • Built in 2013

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Slippers
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe
LIST_ALT

Policies

Check-in

Check-in time starts at 1:00 PM
Express check-in available
Minimum check-in age: 15

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

MONETIZATION_ON

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CNY 500.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms
Guests under 5 years old are not allowed in the spa, and guests under 10 years old are only allowed with adult supervision

National rating

For the benefit of our customers, we have provided a rating based on our rating system.

Property is also known as

Best Western Plus Grand Zhangjiajie
Best Western Plus Grand Zhangjiajie
Hotel Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Zhangjiajie Best Western Plus Grand Hotel Zhangjiajie Hotel
Hotel Best Western Plus Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Grand Hotel Zhangjiajie
Best Western Plus Grand Hotel
Best Western Plus Grand
Best Plus Grand Zhangjiajie
Plus Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel
Best Western Plus Grand Hotel Zhangjiajie Zhangjiajie
Best Western Plus Grand Hotel Zhangjiajie Hotel Zhangjiajie

Frequently asked questions

Is Best Western Plus Grand Hotel Zhangjiajie pet-friendly?

No, pets are not allowed at this property.

How much is parking at Best Western Plus Grand Hotel Zhangjiajie?

Self parking is free at this property.

What time is check-in at Best Western Plus Grand Hotel Zhangjiajie?

Check-in begins at 1:00 PM.

What time is check-out at Best Western Plus Grand Hotel Zhangjiajie?

Check-out is at noon.

Where is Best Western Plus Grand Hotel Zhangjiajie located?

Located in Yongding, this luxury hotel is 2.4 mi (3.9 km) from Puguang Temple and within 6 mi (10 km) of Yuhuangdong Grotto and Zhangjiajie National Forest Park. Bailong Elevator and Great Gate at Tianmen Mountain are also within 6 mi (10 km).

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Best Western Plus Grand Hotel Zhangjiajie Reviews

Reviews

6.6
Rating 10 - Excellent. 2 out of 27 reviews
Rating 8 - Good. 11 out of 27 reviews
Rating 6 - Okay. 8 out of 27 reviews
Rating 4 - Poor. 3 out of 27 reviews
Rating 2 - Terrible. 3 out of 27 reviews

7.0/10

Cleanliness

7.0/10

Staff & service

4.0/10

Amenities

6.8/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
No help with english at all Did not want to help and no atm
Stayed 8 nights in Oct 2019

6/10 Okay

Verified traveler

Stayed 3 nights in Jun 2019

6/10 Okay

Lena, Wien

Liked: Cleanliness
Es war leider sehr kalt, man kann zwar die Temperatur im Zimmer regeln nur bewirkt es nichts. Das Personal hat uns dafür eine extra Heizung ins Zimmer gestellt. Das Frühstück war eher mager und die Lage ist nicht zentral. Das Personal hat kaum englisch gesprochen war aber trotzdem bemüht. 4 Sterne sind es dennoch keine
Stayed 2 nights in Nov 2018

4/10 Poor

Brian, USA

Disliked: Cleanliness, property conditions & facilities, room comfort
Zero English capability. Hotel and facilities are dated and in poor repair.
Stayed 2 nights in Oct 2018

2/10 Terrible

Magnus

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nej nej nej
Detta kan aldrig vara ett 4*hotell. Möjligtvis på 90-talet då bilderna förmodligen är tagna. Mattan i rummet var hemsk med massor med stora fläckar. Duschen ofräsch, svart smuts runt kanterna. Hål i sängkläderna. Närområdet en enda stor byggarbetsplats. Långt till allt. Ingen behaglig vistelse här. Bilder finns men då kraschar appen.
Stayed 5 nights in Oct 2018

2/10 Terrible

Kitten, New York, New York

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff does not speak a word of English. Room has a funny odor. Hotel was very very noisy. I got a wake up call at 6:30am and didn’t request for one.
Stayed 2 nights in Sep 2018

6/10 Okay

WENTAO

Liked: Staff & service, room comfort
Stayed 4 nights in Jun 2018

2/10 Terrible

Juanelo

Disliked: Cleanliness, property conditions & facilities, room comfort
did not like it.
yeah i know its a cheap hotel, should not have high expectations, but this one I was really happy to leave it. noisy outside, smelly, breakfast vomitable (smelly you really don't want to eat there! and mostly chinese options.)
Stayed 2 nights in May 2018
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
I was expecting a bit more English capability since it is a best western chain; asking questions beyond checking in questions was difficult. Also the breakfast is advertised as western but it is not. A very comfortable stay overall.
Stayed 1 night in Oct 2017
This review was submitted before 2018 and has not been verified.

8/10 Good

yt, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔なホテル
駅や空港からは少し遠いが、清潔で快適なホテル。フロントは英語はあまりできないが、頑張って理解しようとしてくれる。1階のレストランは安くておいしい。
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
nice reasonably priced hotel
overall hotel is good but ac don't work no matter what you do it is set at 26.5 which is way too hot for some people. breakfast is average. for the price it is good except too hot for us to be comfortable.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Mauricio

Liked: Cleanliness
Disliked: Room comfort
Buena ubicacion
Deberia de tener mas pesonal que hable ingles es dificil encontrar a alguien que hable ingles en horarios fueras de oficina
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Disliked: Cleanliness
Nice for an hotel in the middle of the country
The hotel is reasonably good for Zhangjiajie. Not really in the occidental standards because the floor of the room was durty, the joints in the bathroom were black, the plugs falling from the wall but the overall was confortable. The staff doesn't speak english but is really into the service. They ordered us some food on night and tried to understand our needs the best they could. Need a taxi to go to the city center but location is good enough. City center is not the best attraction of this area.
This review was submitted before 2018 and has not been verified.

6/10 Okay

Marika

Liked: Room comfort
Ok... Not Best Westerns Best
I had high expectations for this hotel since Best Western chains are usually pretty nice. Granted it was a decent hotel and the front desk tried to be helpful but spoke no English so communication was difficult. The room and bed was comfortable but the cleanliness could use some work. Especially the carpets were very dirty with stains all over them...but they so give you very nice slippers. The free breakfast was extensive but not very western friendly (not their fault as there aren't many western visitors) and the coffee was terrible. Also I know it's a china thing but there was a lot of cigarette smoke especially in the lobby and it would seep into our room regularly. Overall it was fine for the price but I wouldn't recommend for westerners. Another problem was that the website says they have free airport pickup and drop off which they don't so don't even bother asking, every person gives you a different story. Just take a taxi and don't let the cabbies charge you more than 40rmb. I did like the flower and chocolate on my pillow when we arrived :)
This review was submitted before 2018 and has not been verified.

6/10 Okay

sweta, US

Unclean
I felt the hotel was not that clean. I felt it was not worth the money.
This review was submitted before 2018 and has not been verified.

8/10 Good

mengfang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
就在我大学附近，交通还可以 。早餐不好吃
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Daniel, Edmonton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good . more than 5 star for me
I recommend that suite hotel . very nice , very nice size . and service is good , beside subway service . a nice coffee shop just on ground floor , the view is good , very clean , for the price , cant complaint . you can feel you at home .
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, buffet was good, staff friendly. Only manager spoke English. Would be helpful to have someone that could speak or translate to plan activities around the area.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel !! The only problem is too far away from the downtown.
This review was submitted before 2018 and has not been verified.

10/10 Excellent

Geralis, Red Deer, ab

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel, not great location, as not much for restaurants around. Staff knew some English, not a lot. Comfortable beds and nice bathrooms
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
深夜にチェックインしましたが、問題はありませんでした。部屋は清潔感があり好感が持てます。ベッドに上にカーネーションが一輪置いてあるなど、細やかな配慮が感じられます。朝食は中華がメインです。
This review was submitted before 2018 and has not been verified.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing customer service.
We stayed in the hotel for three nights. The rooms were good but the shower was blocked and water was spilling into the bathroom. We reported it to the receptions but no one came to clear the blocked shower. No one at reception could speak English and I have to use my basic knowledge in Mandarin to communicate.
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
where's my room
Well they could not find my reversation. It was 10:30 at night I was tired got ripped by the taxi. $150RMB. It should have been $50RMB at most Do they gave me a room. $2000RMB for two nights At least I thought it was. Room was great more than I needed. When I checked out I ask for a receipt. Well again no English and was told he did not know what I was charged per night so he could not give me a receipt. I'm sure if I spoke Chinese I would have been given a receipt. So u don't even know what I was charged. We will see If you know Chinese I think it's a great place
This review was submitted before 2018 and has not been verified.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
This review was submitted before 2018 and has not been verified.

6/10 Okay

Verified traveler

Liked: Room comfort
가족여행으로 머문 4박
가족여행으로 4박을 예약했습니다. 4인실에 조식 포함이라 여기로 예약을했던거였는데, 알고보니 3인실이여서 모든게 다 3인 기준으로 되어있었고, 심지어 조식까지!! 일회용품이나 타월은 가져다 달라고 하니 더 추가로 주어서 상관 없었지만, 조식은 당황스러웠어요 당연히 4인실로 되어 있었던 숙박이였고, 조식도 그렇게 되어 있을꺼라고 생각했는데 첫날에 리셉션에 이야길 했더니 1인분 금액을 달라고 하더라구요 돌아 가는 비행기가 새벽시간라 나머지 1박은 날리는셈 치고 예약한거라 그걸 땡겨와서 먹겠다고 했더니, 우선 첫끼는 호텔측에서 서비스 준다고 했었고, 나머진 다시 이야길 하자길래, 일정을 마치고 저녁에 돌아오니 문제는 없이 해결 되어 있긴 했지만 중국어가 안되어, 의사소통이 안되었다면 많이 당황스러울 수 있는 상황이였어요 그리고 시트는 안갈아주나봐요 침구에 얼룩이 있는걸 봤는데, 그게 그대로 체크아웃할때까지 함께했네요.. 정돈만 해주고 가버렸네요 4박이면 한번쯤은 갈아줄만도 한데.. 그리고 샤워부스에 물이 안내려갔어요 말하기 귀찮아서 욕조 쪽에 있는 샤워기로 씻었네요 그거 말곤 편히 잘 쉬었어요 걍 걍 그저 그랬어요