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"Clean accommodation with secure parking. Staff were all lovely to talk to."

"Really big updated rooms with comfortable beds and great team in all departments, Robert in the restaurant, yu in concierge and all the front desk team were great. Excellent location. Pool was closed bit they had alternate options available"

"An exceptional place with friendly staff who know exactly what they’re doing. As I checked out, I had to correct myself from “I’d like to check-out” to, “I guess I have to check out” - this property is really quite something. The lowest tier room I stayed in was still exceptionally designed with great amenities, a well-crafted (but slightly leaky on the floor!) shower room, and the internal lighting was wonderfully ambient and flexible depending on the mood for the day. The Dough Egberts coffee machine and pods were high-quality, the bed turnaround service was immaculate, and the letters to let us know when there were technical glitches were a great personal touch. My only suggestion would be to have a bit more of an induction when you arrive. I learnt only of the “bit at the back” by accident - the iPads in each room had information about some of the amenities in the place but didn’t mention the pool, the cute outside seating, and so on. But I will be coming back to stay at another Crystalbrook property the next time I’m in Australia for either work or pleasure. "

"Loved Cairns. Hotel was a great location with all the amenities we needed. "

"Great location and room. "

"Lovely accommodation "

"My only challenge with my stay was that the toilet fill valve was leaking, creating a small puddle on the floor overnight that got my socks wet. "

"Everything "

"Hotel is comfortable but starting to look a little run diwn"