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"Staff exceptional, esp Dale and Ashley. They took marvellous and personal care of us. The Castle itself is showing its age. The mattress in our room needs replacing. We had a suite in one of the towers, which was huge, with a massive sitting room, but it was at the very top, only accessible by stairs, so unsuitable for anyone with mobility issues. The evening meal and cooked breakfasts were delicious and cooked to order, a rare experience in this day and age."

"1-night stay for a business trip. This hotel is in a convenient location right on the Scotch Corner junction. Room was clean and as expected, easy parking. The restaurant was OK for both breakfast and dinner, not fine dining but decent enough. I recommend this one over the next Holiday Inn further north."

"Good"

"We didn't get the room we booked originally but our room was just what we needed. Thank you so much to everyone working there for their hard work making us feel so special. "

"Lovely stay large room with jacuzzi bath.massive comfy bed nice and warm Very enjoyable"

"So much to see in the area and the Hotel was in the centre which was a perfect location to walk to the local visitor attractions! "

"Staff was very friendly and helpful. The hotel was clean and in a quiet location. "

"Excellent choice of accommodation for a stay in and around Durham. My son and I were there to visit the university and it was a short bus journey into the city. Similarly a short bus journey from the train or bus station to the property. Very friendly and helpful staff, especially John, who gave me directions over the phone a few days before we got there. Lovely clean room (in a motel style), beautiful comfortable beds and excellent shower. TV, tea and coffee making facilities. Can park right outside room if you came by car. Lovely bar area, and beautiful breakfast options. The fully cooked breakfast was excellent. All the staff were so lovely and welcoming, particularly John who welcomed us when we arrived. Would thoroughly recommend. "

"I did a last minute booking as I was kicked out from the other inn having they over sold their rooms. Since the late booking, it hasn’t gone through the system, there was a trouble in checking in. Luckily, a male college join in later and helped me to sort out the issue and finally I got a room to stay! "