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"The check in staff has alway been great to deal with you. It has become my go to place when travelling through LHR(London). "

"Nice staff. Big comfortable bed"

"Staff were very helpful and professional "

"The hotel is very nice overall. There is a shuttle from the airport with a round trip at £12. Cheaper than a taxi. The lobby, restaurant, bar area, and lounge are fairly chic. Makes you feel luxurious even if you’re travelling for business. Most importantly, the room was immaculately clean and well-decorated. The bed was very comfortable. Slept soundly. It was a bit cold temperature-wise, even with the heat on—but turning the heat off, actually raised the temperature by several degrees—just by keeping the lights on for a couple of hours. The staff was not very friendly— a bit snobbish, really, but they did what was needed. Plenty of restaurants to order from around there—a good thing, because the menu is expensive and limited."

"Great experience "

"Very good hotel and very good Asian restaurant "

"The main highlight of this hotel for me was the pod transportation to terminal 5 LHR airport. The hotel has everything you need with a great bar/restaurant in the hotel."

"The staff was incredibly helpful and the facilities were top notch for an airport adjacent hotel. Would recommend to anyone looking for accommodations near Heathrow airport. "

"Great hotel , best if you fly in and out of T5"