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"The room was spacious and included a Japanese style sitting area. I appreciated how there were two luggage stands for our double bed room. The bed sheets were very nice! Breakfast was a little odd. There was only one type of cereal, in the ice cream section. There were breads and toast, but the only jam was Chinese plum jam and the only butter was truffle butter. I would characterize the cuisine as mostly Chinese and Malaysian (crab roe gua bao, crab wonton soup, and Kaya to go with the toast). There were also some Thai dishes."

"Really nice setup for 4 to 5 people in a family room. Nice breakfast options. Ice cream and tea/coffee available afternoon/eve."

"Excellent hotel and service! "

"This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though."

"The deluxe quadruple room, with lake view, is spacious and clean. The bathroom is fitted with Japanese toilet with bidet functions, adjustable settings for water pressure and a heated seat. There is a bathtub and a separate shower beside it. There is a balcony that offers great view of the lake. The room exceeded my expectations. For breakfast buffet, it’s just a 1-minute walk to the Richforest hotel nearby. The spread of the breakfast buffet was decent and service was good. Overall, it was an enjoyable stay."

"This hotel was excellent value for money. We didn’t realise but the price included breakfast, dinner and snacks throughout the day. The hotel was conveniently located near the station. "

"I recommend this place!"

"Older property. Some sections renovated well, others not so much. The staff met were exceptionally professional and polite. Meals were mediocre but breakfast and dinner were included with the room fee. Facilities (bath areas) were not opened during times advertised on some days, they were open when tour groups were at the hotel (my stay was not part of a tour). Not a bad experience but not a great value for the price paid. "

"Great location, room with large window facing mountains was great. Very helpful staff."