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"Cleanest hotel we’ve ever stayed at anywhere in the world, top to bottom. Attentive, caring staff in every part of the place. Free excellent self laundry machines, 24 hr snacks and coffee. Excellent plentiful breakfast and even a free nighttime light meal on offer. Super location, right downtown. Very reasonable price. Only complaint: taxi company they have on call has surly, unfriendly drivers- any other local cab would be better. We were there 6 days and tried at least 2 others who were much better. Strongly recommend the Kindness Hotel- they really live up to their name! "

"Spacious room, lovely view, yummy breakfast — everything was perfect! A much appreciated perk was the shuttle ride back to the Hualien train station. Absolutely recommend!"

"Here’s a refined version of your review: I recently stayed at this hotel, and while the location is very convenient, the overall experience was disappointing due to its messiness. The hotel is situated in a historic area near the railroad station, making it easy for travelers like me to commute. From here, I could easily visit My Market, the traditional market, and the Pacific Ocean Park.One of the highlights of this location is the free bike rental, which allowed me to explore the nearby trails, including the scenic Cheung trails. This added a lot of value to my trip and made getting around effortless. this hotel is an excellent choice due to its prime location and accessibility."

"The staff is exceptionally friendly and accommodating. The room offered a lovely view of the lake. It’s conveniently within walking distance to nearby restaurants and shops."

"Great place to stay, close to the beach, within walking distance to a lot of restaurants, shops and night market. The hotel also has a laundry place and free parking."

"離火車站很近，房間很漂亮，早餐很精緻。是價格也非常實惠，是下次會再來的飯店"

"Excellent hotel and service! "

"This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though."

"Owner’s mother gave us a warm and homecoming feel and was very helpful during our stay. Definitely I will stay again if I come back to Sun Moon Lake next time."