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"There should be extra blankets available in the room. I was cold"

"The staff at this location goes above and beyond. Specifically Stacy at the front desk. I had a medical emergency and she was beyond amazing and kind. We will stay here again next year. "

"We went for a cheer competition. The moment we walked in they had cheer l poms and signs all around. It made all the girls feel so special! It was clean and beautiful. We stayed longer to relax and enjoy the pool which was amazing. The breakfast was absolutely delicious both mornings and we loved the hot cocoa bar! We thought that was the coolest and the kids were totally obsessed with it ! Our daughter is deaf and they helped us with a nice accessible room. "

"clean, quiet and comfortable for a reasonable price"

"Staff was so amazing. Very friendly and accomodating. Gave us recommendations on things to do during our stay which was helpful. Everything was nice and clean. Pool was clean and warm. We would stay again."

"The hotel was great!!! Dining and shopping options within a 2 mile radius made things easier for both myself and my rep. Room was spacious and comfortable. Breakfast was also good."

"Very nice property "

"Convenient location. "

"Customer service is everything! And this establishment does it right! 100s across the board. I don't care where a business may lack, if it has a professional and accommodating customer service team than it will thrive and acquire an extremely loyal customer base. The Holiday Inn New Castle is the absolute best hotel to say in, in that region. I travel to there often to assist with my elderly mother and my last stay Mar 18th - Mar 21st was perfect from check-in to check-out. Let me tell you just how amazing your stay will be: Expect to be greeted with free fresh baked cookies and bottled water, Expect super fast check in, Expect a clean room and facility, Expect a peaceful and quiet environment, Expect a decent breakfast for you and your guests, Expect friendly pleasantries from the staff, Expect fast & easy check out. Personally they exceeding my expectations when I was allowed to check in early and work in the lobby for hours after I checked out. I was allowed to finish some stuff I had to do for work before hitting the road for a 6 hours drive home. I once stayed at a competing hotel that's next to theirs just to get the experience they offered but after this last stay at The Holiday Inn, I will never stay anywhere else when visiting New Castle. "