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"An honest review. Rooms are clean, but smell musty until you adjust the thermostat to 74 and low fan speed. Too much AC and humidity mix causes the smell. The resort staff are friendly and try their best to help you enjoy your stay, but language is definitely a barrier. I will not hold that against them because I can't speak Spanish either. Property grounds are exceptional! Amenities are abundant. Great for adults and children with plenty to do. Pool area was beautiful and the water park was...

"We choose Serenade hotel because of the beautiful and shallow beach. Great ocean without waves. But this is only good part about the stay the rest was terrible. Stuff at the buffet very bad. They gave us a table , while we were grabbing a food, nobody cleaned the table. No water or silverware. We got back to the table and were waiting minimum 10 minutes trying to find a table service, who can bring us at list forks. Front desk service also forgets about your needs . First day I asked iron, front...

"Room was new and spotless"

"Constant entertainment, great pools, clean beach, lively vibe, wonderful staff, strong drinks, well-appointed family suites, tons of on-site amenities. Food is a 2/10 but no one cares. That is how fun this place is. We will be back."

"Staff was great! Property could use some updates. Bicycles need to be replaced for guests to use."

"The place is very beautiful but expensive."

"Good place and good value. "

"Everything was nearby, was upgraded to Ocean view room. Stay was Superb!"

"No wifi during all the week"

"Everything were perfect! Particularly would like to notice our butler Henry "

"Clean room, clean pool and water slides but minibar was never restocked - even after calling to ask multiple times. "

"Amazing ocean front room, awesome staff, and great food/drinks! Didn’t want to leave! "

"Great resort, staff was amazing. Food was excellent."

"The pool is amazing, our oceanfront room had a spectacular view! Only negative is the beach is small and thy need more seating there"

"Very poor customer service "

"Yes"

"Room were good but cleaning was always late The fan in the room was constantly running could not be turned off Safe was not working the first day but got fixed the next day "

"I loved my stay here. I went solo and felt safe the entirety of my stay. The staff was lovely and the entertainment staff made a real effort are making connections with guests and making the experience enjoyable. The bar staff was excellent and drinks were good. The beach was perfect right off the resort. Hibachi restaurant was delicious. My room was very clean and house cleaners came each day. Very pretty resort. I would recommend! "

"Very nice resort, lots for kids to do, large water park for kids only, lazy river for everyone, entertainment for all ages. Beach is rocky and natural vegetation, but location is very secluded, no other resorts around you. Eden side is for adults only, and I would choose this side if I had no kids. Buffet large with lots of selections, and other restaurants. Rooms are beautiful and every room has balcony with chairs and an egg chair. Bathrooms are designed nicely with private toilet and shower...

"I had a great experience staying here. The decor was beautiful and gave the hotel a really welcoming feel. The staff were friendly, helpful, and made the stay even more enjoyable. The food options were very good, with plenty of variety, and everything I tried was satisfying. Overall, the atmosphere was pleasant, comfortable, and exactly what you want when visiting such a beautiful destination. I really enjoyed my stay and would definitely visit again. I loved this place and would happily...