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"The night I arrived the entry codes worked however, there was someone else in my assigned room. It was late in the evening, and I called the hotel support. Luckily, [and by chance] they were able to get me into another room [which was not what I had reserved]. The light in the bathroom did not work. Maintenance did not come until the third day to fix it. The cleaning staff was extremely kind and helpful because there was no one else there to help. Calling support was partially helpful given that...

"Elsa and other staff do a good job on my case. They are nice and have sufficient patience to explain everything. Moreover Elsa could sit in customer’s chair, thinks the way that us concern mostly, and figure out the solutions together with the customer. Will recommend all Chinese to stay at this hotel for lake view at a cheaper budget. The location is close to the train station for morning movers. 在依云住店如果不租车需要一定体力和毅力爬山😄"

"The communication with the accommodation was bad, largely because it was in French only and I don't speak French. On the day of Arrival we had a difficult Day because our GPS failed and we couldn't locate the somewhat remote location. With the help of a dog walker and the local tourist information in Evian we eventually reached the Complex late. During this time we range the accommodation several times, but no one ever answered. Anyway, we checked in with a very kind and warm receptionist. The...