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"The hotel location is very convenient. From Varenna train station, it’s about 1 block. Across the street from the Ferry Terminal and the city center is about 5 minute walk from the Ferry terminal. The hotel is not fancy but very comfortable and super clean. The included breakfast was very good. The breakfast and checkin was at the sister hotel about 5 minute walk. The staff is super friendly and very helpful. Our room even had a partial lake view. "

"Staff was warm and welcoming. Excellent location. Special thanks to Aziz at the bar for helping with our Italian pronunciation. "

"Amazing property. Great location, luxurious and great service "

"The Hotel itself will live up to tour expectations, but the staff are what makes this jewel shine so brightly. So polite, helpful and everyone couldnt have done enough to make our stay special. Highly recommend a visit."

"Everything was Perfetto! Confortable bed, they cleaning the room and changing the towels daily. Excellent breakfast! "

"Excellent location and service and lavish breakfast "

"They were doing construction right in front of hotel(all windows faced that way)"

"The hotel is a beautiful property but certainly it’s showing its age as even the room key is truly a room key and not a key card. I guess it’s just the nostalgia of an older hotel. There is also very limited dining in surrounding area but the restaurant in the hotel is great. Due its location, there is little to sometimes no uber or taxi available hence it can be pricey getting a car via the concierge. From the moment you arrive, the porter and the bell men are very friendly. As you accent the elevator to the second story, you are greeted with a grand staircase and the front desk are to the left hand side who are also very friendly. It’s certainly has the feel of the RITZ Paris without the multi-million dollar makeover. The overall experience was wonderful and the rooms are well appointed with all the expected amenities which one comes to expect from a true 5 star hotel. I think one thing is missing is maybe a hotel car which would allow guests to get to surrounding restaurants (within a 5 miles radius) or the boat terminal which is only a 15 min walk, but it would certainly make the lives of their patrons a lot easier. "

"Such a beautiful property. Absolutely will be back "