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"Staff and service are excellent!"

"Room was comfortable. The in-room onsen was amazing."

"We love the facility and staff. Hope we can visit again in the future."

"Quiet and cosy and roomy. Staff is extremely helpful in making sure our stay was comfortable. "

"I love that this hotel was completely different than what I expected. Upon arriving I was pleasantly surprised by the bed & breakfast style of the hotel and the nostalgic memorabilia displayed throughout the hotel as well. The staff was very informative and accommodating to my needs while speaking english. I felt right at home. The free hot chocolate was delicious which I sipped graciously in the living room after a hot soak in the private onsen. I had such a relaxing experience. I am looking forward to visiting Yufuin again and returning to this hotel! "

"Very nice location and service"

"Cuisines are authentically Japanese and people are very friendly. The room was squarish and spacious as well "

"Location is good and the hotel is morden. Staffs were very nice and friendly. We had a good time there."

"Excellent staff and amenities!!"