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The Waves Tulum

4.0 star property
Hotel with 4 outdoor swimming pools, near Tulum National Park

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The Waves Tulum

Deluxe One Bedroom Apartment Private plunge Pool | Terrace/patio
Exercise/lap pool
Poolside bar
4 outdoor pools, sun loungers
Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Reviews

8.4 out of 10

Very good

Popular amenities

  • Hot Tub
    Hot Tub
  • Pool
    Pool
  • Pet friendly
    Pet friendly
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Room service
    Room service
The price is SAR 298
SAR 373 total
includes taxes & fees
26 Nov - 27 Nov

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Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Deluxe Studio With Large Balcony

Deluxe Studio With Large Balcony | View from room

Deluxe Studio With Large Balcony

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Sofa bed - twin
  • 62 sq m
  • Sleeps 4
  • 2 Twin Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Studio Rooftop Pool

Deluxe Penthouse Studio Rooftop Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Penthouse Studio Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 81 sq m
  • Sleeps 3
  • 1 Queen Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Penthouse Apartment With Rooftop Pool

Deluxe Penthouse Apartment With Rooftop Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe Penthouse Apartment With Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 121 sq m
  • Sleeps 6
  • 2 King Beds and 1 Large Twin Sofa Bed

View all photos for Deluxe Studio With Private Plunge Pool

Deluxe Studio With Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Deluxe Studio With Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 50 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Large Twin Sofa Bed

View all photos for Deluxe Large Penthouse Apartment Rooftop Pool

Deluxe Large Penthouse Apartment Rooftop Pool | Terrace/patio

Deluxe Large Penthouse Apartment Rooftop Pool

Highlights

Balcony or patio
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
2 bedrooms
  • 143 sq m
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Signature Studio Private Plunge Pool

Signature Studio Private Plunge Pool | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio Private Plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 37 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Studio With Balcony

Signature Studio With Balcony | Hypo-allergenic bedding, down comforters, in-room safe, blackout drapes

Signature Studio With Balcony

Highlights

Balcony or patio
Air conditioning
Kitchenette
Mini-fridge
Smart TV
Hypo-allergenic bedding
Renovated in 2022
Down duvet
  • 31 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe One Bedroom Apartment Private plunge Pool

Deluxe One Bedroom Apartment Private plunge Pool | Living area | 42-inch Smart TV with digital channels, TV, streaming services

Deluxe One Bedroom Apartment Private plunge Pool

Highlights

Balcony or patio
Private plunge pool
Air conditioning
Kitchen
Full-sized refrigerator/freezer
Smart TV
Hypo-allergenic bedding
Renovated in 2022
  • 72 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

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Exterior

Naala Tulum

Pool
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (418)
The price is SAR 303
SAR 384 total
includes taxes & fees
5 Dec - 6 Dec
Naala Tulum

About the neighborhood

Map
Avenida Kukulkan, Region 1, Mz. 32, Lt. 1, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 2.8 km
  • Tulum Mayan Ruins - 7 min drive - 4.9 km
  • Tulum Beach - 10 min drive - 5.0 km
  • Las Palmas Public Beach - 52 min drive - 5.9 km
  • Playa Paraiso - 70 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Burrito Amor - ‬11 min walk
  • ‪Sukhothai - ‬11 min walk
  • ‪El Camello Jr - ‬12 min walk
  • ‪La Consentida - ‬11 min walk
  • ‪Taqueria el Sabor Mexicano - ‬11 min walk

About this property

The Waves Tulum

Upscale hotel revitalized in 2022 and located near Tulum Mayan Ruins
You can look forward to designer stores on site, a garden, and a gym at The Waves Tulum. Indulge in a deep-tissue massage, aromatherapy, and a facial at the onsite spa. Free in-room WiFi is available to all guests, along with a steam room and a sauna.
You'll also find perks like:
  • 4 outdoor pools and a children's pool, with sun loungers
  • Full breakfast (surcharge), bike rentals, and tour/ticket assistance
  • A front-desk safe, massage treatment rooms, and an elevator
  • Concierge services and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and helpful staff
Room features
All 98 rooms offer comforts such as wet bars and air conditioning, in addition to thoughtful touches like free WiFi and printers. Guest reviews highly rate the clean rooms at the property.
Extra conveniences in all rooms include:
  • Hypo-allergenic bedding and down comforters
  • Showers, hair dryers, and shampoo
  • 42-inch Smart TVs with streaming services and digital channels
  • Balconies or patios, wardrobes/closets, and reusable coffee/tea filters

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • Onsite parking options include a garage

Food and drink

  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: USD 17 for adults and USD 7 for children
  • Room service available

Things to do

  • 4 outdoor pools
  • 2 spa tubs
  • Bicycle rentals
  • Bike parking
  • Children's pool
  • Designer stores
  • Fitness center
  • Full-service spa
  • Sauna
  • Steam room

Family friendly

  • 4 outdoor pools
  • Children's pool
  • Pool toys

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers

Spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • At least 80% of food locally-sourced
  • Designated smoking areas
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Renovated entire property - October 2022
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch Smart TV
  • Digital channels
  • Streaming services

Food and drink

  • Blender
  • Coffee/tea filters (reusable)
  • Cookware/dishes/utensils
  • Stovetop
  • Toaster
  • Wet bar

Outdoor space

  • Balcony or patio

More

  • Chef
  • Electrical adapters/chargers
  • Energy-saving switches
  • Guidebooks/recommendations
  • In-room massage
  • Iron/ironing board
  • Local maps
  • Phone
  • Printer
  • Restaurant dining guide
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs only
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 17 for adults and USD 7 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

THE WAVES TULUM Hotel
THE WAVES TULUM Tulum
THE WAVES TULUM Hotel Tulum

Frequently asked questions

Does The Waves Tulum have a pool?

Yes, this property has 4 outdoor pools and a children's pool.

Is The Waves Tulum pet-friendly?

Yes, dogs are allowed at this property.

How much is parking at The Waves Tulum?

Limited spots are available.

What time is check-in at The Waves Tulum?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at The Waves Tulum?

Check-out is at noon.

Where is The Waves Tulum located?

Situated near a boardwalk/promenade, this spa hotel is within a 15-minute walk of Dos Aguas Park and Hospital de Tulum. Hunab Lifestyle Center and Tulum National Park are also within 2 mi (3 km).

The Waves Tulum Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 421 out of 753 reviews" "
Rating 8 - Good. 152 out of 753 reviews" "
Rating 6 - Okay. 73 out of 753 reviews" "
Rating 4 - Poor. 52 out of 753 reviews" "
Rating 2 - Terrible. 55 out of 753 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Brittany

Disliked: Cleanliness, amenities
The property definitely didn’t have everything it said internet was horrible and the lights went out a few times
Stayed 3 nights in Nov 2024

10/10 Excellent

Michelle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Stayed 3 nights in Jul 2024

4/10 Poor

shalom, Brooklyn

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities
The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!
Stayed 2 nights in Nov 2024

2/10 Terrible

Maribel

Stayed 1 night in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
Stayed 27 nights in Oct 2024

8/10 Good

Alexis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!
Stayed 4 nights in Nov 2024

10/10 Excellent

David

Traveled with group, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
Excellent price. Friendly and helpful staff. Beautiful property. Pet friendly. The only disappointment was the long distance from the beach and tourist area. You need a car or taxi
Stayed 7 nights in Nov 2024

8/10 Good

NEREYDA, LEES SUMMIT

Liked: Staff & service
Stayed 10 nights in Sep 2024

10/10 Excellent

MIGUEL

Stayed 1 night in Oct 2024

10/10 Excellent

Juliene Baioni

Stayed 3 nights in Jun 2024

6/10 Okay

Destiney Jewel Tamara, Brooklyn

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is of no help property needs better up keeping and surrounding area for this property is horrible they also need to fix the road coming into the hotel absolutely terrible the restaurants and spa are never open. Breakfast is horrible and u have to wait hours! Would not recommend this place to anyone
Stayed 3 nights in Nov 2024

2/10 Terrible

Sophia Jasmine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Inconsistency between workers. Filthy rooms. Restaurant not welcome to guest. Horrible experience overall.

4/10 Poor

Hector

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Llegamos y no sabiamos como entrar, no parecia la entrada a un edificio, era un cuadra que estaba todo inundado (no llovia) y parecia que el auto podia quedar atrapado, super oscuro y toda la zona es precaria, construcciones rotas y zona muy fea.
Stayed 1 night in Oct 2024

2/10 Terrible

Amram, Bronx

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I communicated with hotel a day prior and no one told me they were fully booked so I child cancel and find another place. I got there at check in time only to be told room I booked is unavailable and have no rooms . With those features . They downgraded my room and told me they were going to switch my room and and give me meals to compensate . My room was never switched the next day and when asked about meal told me restaurants closed and don’t have that to give . A refund was suggested my one of the workers to reach out through Expedia and when I did so the told Expedia a lie and denied my refund . Horrible service and poor communication . Place is shutting down . I was not even giving paper work to sign nothing ..

6/10 Okay

Divina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the property and the units are nice. Particularly for the price. The staff take very good care of the property and are friendly. The negatives are that you essentially have to go to the lobby to get any kind of assistance, the toilets clogged very easily, and the property does not provide wash cloths.
Stayed 4 nights in Oct 2024

10/10 Excellent

Javier

Stayed 4 nights in Sep 2024

6/10 Okay

Shalom

Business traveler
Disliked: Cleanliness, amenities
The access to the hotel was very bad, the access road was a lot of puddles of water and mud, not nice at all, I will not go there again
Stayed 2 nights in Oct 2024

8/10 Good

ToniAnn

The facilities for the most part looked like the pictures. I disliked the cleanliness of the pool on-site as well as in the room.
Stayed 3 nights in Oct 2024

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

4/10 Poor

Krystal, Houston

Stayed 1 night in Sep 2024

10/10 Excellent

Ahmad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

8/10 Good

Davidson

Traveled with family
Liked: Cleanliness, staff & service
Everything was fine...we really liked the stay here..and the front desk everyone was nice and helped us a lot...tks so much
Stayed 3 nights in Oct 2024

10/10 Excellent

Cody

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It had 3 pools two hot tubs and a sauna. It was amazing! Great price also!
Stayed 3 nights in Oct 2024

6/10 Okay

NATHANIEL, WELLAND

Liked: Staff & service
Stayed 16 nights in Sep 2024

8/10 Good

juan casas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The driveway has a lot of pot holes and the parking has a lot of dog poop and stinks. Clean rooms and spacious
Stayed 1 night in Oct 2024