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Serena Tulum - Adults Only

3.5 star property
Adults-only Tulum hotel in Zona Hotelera with free breakfast

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your current months are November, 2024 and December, 2024.
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December 2024

Photo gallery for Serena Tulum - Adults Only

Outdoor pool, open 9:00 AM to 10:00 PM, sun loungers
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated
Terrace/patio
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated
Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • 24/7 front desk
    24/7 front desk
  • Breakfast included
    Breakfast included
  • Spa
    Spa
  • Housekeeping
    Housekeeping

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, minibar, in-room safe, individually decorated

Junior Suite

Highlights

Individually decorated
Air conditioning
Separate bedroom
Premium bedding
Private bathroom
Rainfall showerhead
Hair dryer
Coffee/tea maker
  • 42.0 sq m
  • Sleeps 4
  • 1 King Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Tent

Deluxe Tent | Premium bedding, minibar, in-room safe, individually decorated

Deluxe Tent

Highlights

Individually decorated
Air conditioning
Separate bedroom
Premium bedding
Private bathroom
Rainfall showerhead
Free bottled water
Minibar
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Room

Jungle View Room | Premium bedding, minibar, in-room safe, individually decorated

Jungle View Room

Highlights

Individually decorated
Air conditioning
Separate bedroom
Premium bedding
Rainfall showerhead
Free bottled water
Minibar
In-room safe
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Map
Carretera Tulum Boca Paila Km 5.2, Mz 10, Tulum, QROO, 77780

What's nearby

  • Tulum Beach - 13 min walk
  • Tulum National Park - 15 min walk
  • Playa Paraiso - 10 min drive
  • Tulum Mayan Ruins - 11 min drive
  • Playa Ruinas - 18 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 56 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min walk
  • ‪Kin Toh - ‬5 min walk
  • ‪Mateos - ‬1 min walk
  • ‪Mina - ‬2 min walk
  • ‪Potheads - ‬2 min walk

About this property

Serena Tulum - Adults Only

Hotel near Tulum Beach
Located close to Playa Paraiso and Playa Ruinas, Serena Tulum - Adults Only provides free breakfast (local cuisine), a beach bar, and a terrace. Treat yourself to a massage or other spa services. Free in-room WiFi is available to all guests, along with a garden and a gym.
Other perks include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Smoke-free premises, tour/ticket assistance, and luggage storage
  • A 24-hour front desk and a front-desk safe
Room features
All guestrooms are individually decorated, and offer comforts such as premium bedding and air conditioning, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Rainfall showers and free toiletries

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free local cuisine breakfast available daily 8:00 AM–11:00 AM
  • 1 beach bar
  • Room service available

Things to do

  • Fitness center
  • Outdoor pool
  • Spa services

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden
  • Pool sun loungers
  • Terrace

Spa

  • Massages

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Premium bedding

Bathroom

  • Free toiletries
  • Rainfall showerhead
  • Shower
  • Towels

Food and drink

  • Free bottled water
  • Minibar

More

  • Individually decorated
  • Local maps
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Guests can choose to either self-clean the property prior to check-out, or pay an additional cleaning fee at check-out

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Pool access available from 9:00 AM to 10:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 17 years old and younger are not permitted at this adults-only property
No pets and no service animals are allowed at this property

Property is also known as

Hotel Serena Glamping
Serena Glamping Tulum
Serena Glamping
Serena Tulum Adults Only
Serena Tulum Adults Only Tulum
Serena Tulum - Adults Only Hotel
Serena Tulum - Adults Only Tulum
Serena Tulum - Adults Only Hotel Tulum

Frequently asked questions

Does Serena Tulum - Adults Only have a pool?

Yes, this property has an outdoor pool. Pool access is from 9:00 AM–10:00 PM.

Is Serena Tulum - Adults Only pet-friendly?

No, pets are not allowed at this property.

How much is parking at Serena Tulum - Adults Only?

Self parking is free at this property.

What time is check-in at Serena Tulum - Adults Only?

Check-in start time: 3:00 PM; Check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Serena Tulum - Adults Only?

Check-out is at noon.

Where is Serena Tulum - Adults Only located?

Located in Zona Hotelera, this hotel is within 1 mi (2 km) of Tulum Beach and Tulum National Park. Playa Paraiso and Tulum Mayan Ruins are also within 3 mi (5 km).

Serena Tulum - Adults Only Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 58 out of 113 reviews" "
Rating 8 - Good. 24 out of 113 reviews" "
Rating 6 - Okay. 10 out of 113 reviews" "
Rating 4 - Poor. 5 out of 113 reviews" "
Rating 2 - Terrible. 16 out of 113 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Disliked: Property conditions & facilities

6/10 Okay

Oscar

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
If you want to be one with nature this is your place.
Stayed 3 nights in Mar 2023

8/10 Good

hilary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

10/10 Excellent

Patricia Herrera

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la hospitalidad del persona, principalmente del gerente que me ayudo a solucionar problemas con mi reserva

2/10 Terrible

Ida

Traveled with group
Disliked: Staff & service, property conditions & facilities
Most unprofessional hotel staff I have ever met. They tried to provide a shuttle, which was not by the hotel but only the staff because I guess they were trying to get side money. Most unprofessional service with the shuttle. Me and my friend didn’t end up going with the shuttle because we felt unsafe and they still charged us full. $150. Then we left a key with them to a scoter we rented from a third party since we were checking out early. They lost the key and claimed that we never gave them the key. MOST UNPROFESSIONAL STAFF. Stressed the both of us out. They’re really shady
Stayed 5 nights in Sep 2022

10/10 Excellent

Daniela

Liked: Staff & service, amenities, property conditions & facilities
I loved it. The room I stayed in needs some help with covering the back. I felt ppl could see me shower from the gym parking lot, but everything else was amazing
Stayed 2 nights in Sep 2022

8/10 Good

Jeneen, WASHINGTON

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, nature-inspired and thoughtfully designed, quiet despite being walking distance to bars and restaurants, and the service was really excellent. The staff were super responsive to our requests. Breakfast was great. The towels and linen smelled so fresh (which is sadly not the case in some hotels, even big ones). It was right beside a 7-11 and walking distance to Azulik! Lots of parking. Close to the beach (though it's a rocky area... you have to find the right spots to walk to). The only reason I'm not giving it 5 stars is because of what I consider misleading advertising. The pictures give you the impression that it's ON the beach but it's not. Also the bathroom has no door. Which are not deal breakers, but they should mention these upfront to avoid disappointment. Just please remove the pix that make it seem like a beachfront property. Besides that, I highly recommend!
Stayed 4 nights in Aug 2022

10/10 Excellent

Hollo

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for one night but all in all it was an amazing experience!
Stayed 1 night in Aug 2022

10/10 Excellent

TOMMASO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2022

10/10 Excellent

Bhranti

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property good stay
Stayed 2 nights in Apr 2022

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We loved Serena! Conveniently located in Tulum near the beach and walkable to lots of restaurants and shops. Free onsite parking is a huge bonus in Tulum. :)
Stayed 4 nights in Apr 2022

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful area in the middle of the jungle! I love the layout. The breakfast area is so nice and love that it is included. Staff is very friendly and care about your experience. Love that there are bikes/scooters available to rent
Stayed 7 nights in Mar 2022

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing and so beautiful and peaceful And the staff was very kind and helpful ❤️❤️👍👍
Stayed 7 nights in Mar 2022

10/10 Excellent

Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2022

8/10 Good

Heidi

Traveled with group
Liked: Staff & service, property conditions & facilities
The staff was amazing! They were on top of our cleaning services and brought us a full-length mirror (we were attending a music festival so we were putting a lot of effort into our outfits) without us asking. The room was air conditioned and much bigger than expected. Honestly you could have easily fit 5 or 6 people in the suite (2 queen beds futon). The only issues we had was the poor lighting in the rooms (but that seems to be common for the area), the thin ceiling (you could hear our upstairs neighbors too easily), and that we weren't able to easily update the reservation (we wanted to check out one day early but they kept giving us the runaround). All in all, good value for what we paid. I would come back in a heartbeat.
Stayed 5 nights in Mar 2022

10/10 Excellent

Francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent service.
Well received, this is a MINIMALIST type of stay. I had an expectation of what type of room we rented and it was exactly as described. I will say this, the service was excellent. My A/C went out in the middle of my stay and they did everything to make me and my fiancé feel comfortable. I would stay here again.
Stayed 3 nights in Mar 2022

4/10 Poor

Sally

Stayed 6 nights in Feb 2022

6/10 Okay

Danny

Not what was expected.
Stayed 5 nights in Feb 2022

10/10 Excellent

Nonkululeko

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and accessible to all the restaurants, beaches, and other fun things to enjoy during the stay. We really enjoyed our time there.
Stayed 6 nights in Jan 2022

4/10 Poor

Shawna, Vineyard Haven

Disliked: Cleanliness
Stayed 3 nights in Feb 2022

8/10 Good

Juan, Corona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good place to stay, close to everything
Stayed 2 nights in Feb 2022

10/10 Excellent

Monika

I loved the grounds and the glamping style.
Stayed 2 nights in Jan 2022

2/10 Terrible

Peter

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Bed bugs. Bed bug stains on the sheets. Large cockroaches. Racoon repeatedly broke in our glamping tent all hours of the night. We left with one night on our reservation because it was that bad with zero sleep. Requested a refund and the hotel intentionally wont answer the numerous calls from Expedia even though the front desk said I would get the refund.
Stayed 3 nights in Nov 2021

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only criticism was breakfast staff was making out in clear site of guests and left food many times. When I finally served myself I was told I should wait to be served, as I said they went long time periods without attending stations.
Stayed 1 night in Nov 2021

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic!
A fantastic place to stay. It feels like you are really connected to nature here. This is a great place if you like a rustic, natural place to stay. The jungle gym was also great. Super friendly staff and great location.
Stayed 4 nights in Oct 2021