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Pepem Holistic Experience

3.5 star property
Hotel with free breakfast, a quick walk to Dos Ojos Cenote

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Outdoor pool, sun loungers
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Reviews

7.8 out of 10
Good

Popular amenities

  • Spa
  • Breakfast included
  • Bar
  • Housekeeping
  • Pool
  • Pet friendly
The current price is SAR 371
SAR 459 total
includes taxes & fees
3 Mar - 4 Mar

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Portable fan
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Highlights

Patio
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About the neighborhood

Map
Carr. Cancún - Tulum, Cenotes Sac Actun, Tulum, QROO, 77760

What's nearby

  • Dos Ojos Cenote - 10 min walk
  • Cenotes Sac Actun - 7 min drive
  • Xel-Há Park - 15 min drive
  • Tulum Mayan Ruins - 23 min drive
  • Soliman Bay - 39 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 118 min drive

Restaurants

  • ‪Restaurant Kukulkan - ‬19 min drive
  • ‪Vela Sur - ‬19 min drive
  • ‪Piscis snack bar - ‬20 min drive
  • ‪Los Corales - ‬19 min drive
  • ‪Lobby Pub - ‬19 min drive

About this property

Pepem Holistic Experience

Hotel near Dos Ojos Cenote
Located close to Cenotes Sac Actun and Xel-Há Park, Pepem Holistic Experience provides free continental breakfast, a terrace, and a firepit. Treat yourself to a massage or other spa services. In addition to a garden and a bar, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Bike rentals, airport drop-off service (surcharge), and express check-out
  • Express check-in, a banquet hall, and outdoor furniture
  • Concierge services, a vegetable garden, and tour/ticket assistance
Room features
All guestrooms are individually furnished, and feature comforts such as premium bedding, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Wardrobes/closets, patios, and cookware/dishes/utensils

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking options include a garage
  • 24-hour drop-off airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM–noon
  • 1 restaurant
  • 1 bar

Things to do

  • Bicycle rentals
  • Outdoor pool
  • Private picnics
  • Spa services

Family friendly

  • Outdoor pool

Conveniences

  • Banquet hall
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Tour/ticket assistance

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace
  • Vegetable garden

Spa

  • Couples treatment room(s)
  • Massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Accessible airport shuttle

More

  • At least 80% of food locally-sourced
  • Couples dining
  • Mosquito nets
  • Romance packages available
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bed sheets
  • Portable fan
  • Premium bedding

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Food and drink

  • Cookware/dishes/utensils
  • Free bottled water
  • Minibar

Outdoor space

  • Patio

More

  • Access via exterior corridors
  • Guidebooks/recommendations
  • Individually decorated
  • Individually furnished
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open daily from 9:00 AM - 10:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Access code, front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 25 per stay), plus a one-time cleaning fee of USD 25 and a deposit of USD 25 per stay
Welcoming dogs only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 180 per vehicle (maximum occupancy 8)
  • Pet deposit: USD 25 per stay
  • Pet fee: USD 25 per pet, per stay (maximum USD 25 per stay) plus USD 25 one-time cleaning fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses solar energy
Safety features at this property include a security system
Property Registration Number PHB210514SG1

We should mention

This property does not have elevators

Property is also known as

Pepem Holistic Experience Hotel
Pepem Holistic Experience Tulum
Pepe Eco Aldea Tulum Solo Adultos
Pepem Holistic Experience Hotel Tulum
Pepem holistic experience Adults Only
Pepem Eco Luxury Hotel Tulum Adults Only
Pepem Eco Hotel Tulum at the Jungle Adults Only
Pepem Holistic Experience Chaman Cuisine Restaurant Adults Only

Frequently asked questions

Does Pepem Holistic Experience have a pool?

Yes, this property has an outdoor pool.

Is Pepem Holistic Experience pet-friendly?

Yes, dogs are allowed at this property. There's a deposit of USD 25 per stay and a fee of USD 25 per pet, per stay. A cleaning fee of USD 25 also applies.

What time is check-in at Pepem Holistic Experience?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Pepem Holistic Experience?

Check-out is at 11:00 AM.

Does Pepem Holistic Experience provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport. A fee of USD 180 per vehicle applies.

Where is Pepem Holistic Experience located?

Situated in a national park, this hotel is 0.5 mi (0.8 km) from Dos Ojos Cenote and 1.4 mi (2.3 km) from Cenotes Sac Actun. Xel-Há Park and Soliman Bay are also within 6 mi (10 km).

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Pepem Holistic Experience Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 18 out of 31 reviews
Rating 8 - Good. 2 out of 31 reviews
Rating 6 - Okay. 4 out of 31 reviews
Rating 4 - Poor. 2 out of 31 reviews
Rating 2 - Terrible. 5 out of 31 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely stunning hotel in the jungle with such peaceful vibes. It was extremely close to the Dos Onos Cenotes so I was able to check those out and do some horseback riding. The staff was also incredible and very friendly. I absolutely loved my experience here.
Stayed 6 nights in Dec 2024

10/10 Excellent

Danijel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had wonderful time at Pepem.
Stayed 1 night in Dec 2023

10/10 Excellent

Ernest Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place it was exactly what we were looking for. The staff was amazing and the chefs amazing! hands down to the chefs.
Stayed 4 nights in Feb 2023

8/10 Good

Shelby

Liked: Cleanliness, staff & service
We had a very interesting stay at Pepem Holistic Experience. It is advertised as a luxurious, tranquil resort, but it is actually more of a “glamping” experience. We love the concept, staff and efforts made, but unfortunately it really did fall short of what was advertised to us. There are a lot, and I mean, a lot of bugs that make it into the room due to the netting and having no glass windows, and they often have a lot of issues with power-which means no lights, no way to charge devices, etc. Outside of it not meeting our expectations as a luxury/boho stay, we were incredibly moved by the kindness, efficiency and capabilities of the staff and especially the chef that we encountered during our time at Pepem. Upon arrival we had a breezy check in and were offered food immediately. Every day that we spent there we were asked if there was anything needed to improve our stay, unfortunately I think a lot of our issues were outside of the staff’s control. All in all, the staff were the reason we left our vacation feeling overall satisfied and humble. Adam is one of the most talented chefs we have ever encountered. He made us feel like life long friends, even family. He went out of his way every day to Make sure that every guest not only had a full belly but had a smile on their face. We are very grateful for the staff at this resort, we had an overall decent stay and would recommend for a 1 night stay or meal out.
Stayed 6 nights in Feb 2025

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay at if you want to be one with nature and enjoy the sounds of creation without having the distraction of the everyday life. Enjoy a wonderful meal prepared by chef Marcos and his excellent staff. He accommodated us and prepared a delicious meal not on the menu specifically attending our taste buds. Amazing cenotes at walking distance from the property that you dont want to miss. Cant wait to visit again.
Stayed 4 nights in Jul 2022

10/10 Excellent

Nia Elizabeth Krishna

Liked: Staff & service, amenities, property conditions & facilities
Spent a week here. Lovely grounds. Very peaceful. We were aware of this before hand, but I would recommend renting a car or scooter as it is quite far from the beach. But you can definitely spend a few days at the different cenotes that are in walking or cycling distance.
Stayed 7 nights in Mar 2023

10/10 Excellent

Amy M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely, amazing! I traveled alone and stayed at Pepem Eco for five days. Lucy Mark goes all the staff were absolutely wonderful. The food is excellent especially the shrimp tacos but you can also get an amazing risotto or fish in a green Molé. All delicious I was there a few days before New Year’s, and they offered a Tamiscal with a local shaman. It was exactly what I needed to leave this year behind and head into the future with open eyes hears heart and mind, the owner, Juan Carlos even attended the Temescal with his wife, and we all ate and drank together afterwards. They offer free bicycles so you can bike to the mini cenote’s all in very very close proximity, the cenote pool they have is absolutely beautiful. There is a yoga Palapa, massages available, you could stay for weeks and never be bored. Oh how I wish I could!

4/10 Poor

Verified traveler

Liked: Cleanliness
Not very ECO at all.
Limited parking, on a busy and dusty road, with work vehicles driving through as early as 5:30 AM. While there is a noise curfew at 11 PM, a Cenote area across the street was celebrating a wedding late into one of the evening’s with extra loud drum noise and music. Other guests complained as well, but nothing could be done. Huge piles of trash were stacked across the road, and it cooked in the heat and wafted through the air. Our final evening, we ordered dinner and the chicken made my husband very ill. He was up all night long with severe stomach pain and diarrhea. When I mentioned it at check out, it was of no concern to the staff at all. We were charged full price his meal regardless. The staff were nice and friendly, but I felt they could have made this right. Overall, I wish we would have stayed somewhere else.
Stayed 2 nights in Feb 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a full embodiment of its name. The love, care & integrity placed into this project is felt on the premises & the cabins. It’s so convenient to Tulum town and beaches too! The staff couldn’t have been more hospitable. Leo spoke perfect English & is a warm and informative greeter & Blanca is a gentle and accommodating receptionist. We stayed in Kulkhan cabin which had personal parking right at the door. There is a privacy fence between cabin and road(mind this is a dirt road way out in the jungle so there is very little traffic.) Everything in the cabin and the cabin itself is locally harvested resources & therefore harmoniously created with and on this sacred land. Nestled in the jungle with a private pool and all water sourced from the cenotes, which in themselves are powerfully cleansing and healing. I really appreciated the solar power operations and the fresh cenote drinking water dispenser. It was a perfect stay with the kitchenette and fridge so we could prepare & store food. We will actually use their methods & model to build our own eco friendly home. Upon leaving we had the pleasure of meeting the owners who themselves were the embodiment of “Pepem eco medicina.” They are beautiful spirits, lights of the world, in service of the people and the planet. I look forward to returning when they will have the rest of the grounds completed with yoga Shala, temezcal, restraunt & more. These are Earth Angels creating heaven on Earth
Stayed 3 nights in May 2021

6/10 Okay

Ricardo

Liked: Cleanliness, staff & service, amenities
Muy bonito el lugar, tranquilo y forzosamente debes tener auto para moverte. Instalaciones muy bien, comodas y tranquilas. Desayuno muy mal si esta incluido solo tienes 1 opción que no varia en toda la semana: 1 huevo revuelto, jugo de Naranja pequeño, cafe y poco de fruta con una mitad de pan tostado. No tiene aire acondicionado, se meten ratones a tu cuarto si tienes algo de comida, la cocina solo una pequeña plancha no es posible cocinar nada. Baños si privacidad. No tienes sufucientes ganchos para colgar la ropa ni espacio para guardar nada. La descripción de las habitaciones en la pagina no describen la realidad

6/10 Okay

alex

Stayed 2 nights in Jul 2023

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
si quieres estar en contacto con la naturaleza y estar en calma, esta es tu mejor opción, las instalaciones son muy bonitas, es una aldea que esta en medio de la selva rodeado de cenotes hermosos, lo recomiendo ampliamente, además de que la atención de todo el staff y la cocina es buenisimo, sin duda volvería
Stayed 4 nights in Jun 2023

10/10 Excellent

john

Stayed 3 nights in Mar 2023

8/10 Good

Obed

Liked: Cleanliness, staff & service
Cool Stay
It was definitely an experience. A good one! But like most, the photos and instagram posts looked better than actually being there. I felt like being that we were in middle of the jungle, literally, there would have been more accommodations. We thought they would have a yoga instructor on site as shown on their instagram page but they didn’t. They had the space where we could do it ourselves. No room service options, at least not to our knowledge + I seen nothing regarding spa treatment. The pool was on maybe 2-3 days while we were there which was an inconvenience being that the pool fills up easily with leaves and dead bugs. And our stay was for 11 days. Having about 4 cenotes at walking or biking distance was great! We did 2 of them but I still think having the pool ready for us would’ve been best considering it was steps away from our cabana. The food was really good. And the staff was super friendly. It was about 40 mins away from Tulum Beach (not their fault) so we opted to leave early and stay by the beach for the remainder of our vacation. FYI; make sure to rent a car because paying for taxis gets ridiculously expensive. This particular hotel is far from everything!
Stayed 11 nights in Apr 2022

2/10 Terrible

Greysi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible overall
Stayed 4 nights in Mar 2022

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & Peaceful! I will be back
Stayed 1 night in Dec 2021

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem Eco is a fantastic place to stay. Our room was perfect, it had a small pool, and glass all-around. The staff was awesome, Fernando and Sol took great care of us. Food was great, drinks were great as well. Beware, there’s no AC in the room, but at this time of the year we didn’t really need it, as it was cool enough during the night.
Stayed 3 nights in Dec 2021

6/10 Okay

Saul

Stayed 4 nights in Nov 2021

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great! it's lovely to be in the middle of the jungle yet with all the comfort needed. The Pepem villa with panoramic view is incredible! Access to the property is a bit difficult and taxis are expensive so it's worth considering renting a car.
Stayed 2 nights in Oct 2021

10/10 Excellent

Janette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pepem is an eco hotel. It’s a wonderful place if you want to disconnect from the world. We didn’t encounter a lot of bugs like other reviews said there would be but it is in the middle of the jungle so be prepared. Also, there’s no wifi in the rooms nor hot water. We did love that there’s a small restaurant down the road called “Juanita’s” very good and affordable. There’s also a lot of cenotes around the area, our favorite one was “dos ojos” which you can find in front of the restaurant. Overall we enjoyed our stay and the staff was amazing.
Stayed 4 nights in Oct 2021

6/10 Okay

Salvador

Liked: Cleanliness, staff & service
Disliked: Room comfort
This please is absolutely beautiful & breath taking views, but so scary!! The drive to the hotel is about 2/3 miles deep into the jungle no lights or scenes of security- it’s very on edge point watching every movement bc you seriously feel that you can get kidnapped!! The room is all ECO friendly no AC no ceiling fans, the staff asks that you charge your phones or electronics during the day as it’s all solar powered. There are no walls it is all screen windows- bathroom is see through windows felt like the neighbor Could see me- at night you hear the frogs underneath the flooring as well as all the other wild life- I had the unfortunate experience of finding huge bugs on my bed!! So, even though this was a beautiful & Romantic it is not comfortable if you’re not an all green individual or looking to feel 100% safe -
Stayed 4 nights in Aug 2021

2/10 Terrible

Nalleli

Liked: Staff & service
Disliked: Property conditions & facilities
This property is beautiful and has a great echo friendly concept, but it’s just not for us. There should be some kind of “warning” on what you are getting in to. Too many mosquitos outside as well as inside (all over the house). My husband and I got bitten everywhere from head to toes. No AC they only had one very small fan. The pool was empty when we got there had to wait around 1 1/2 hrs for it to get filled. Once we get in the pool water was beyond cold. The next morning we had NO hot or at least warm water to shower. It was a very unpleasant experience.
Stayed 1 night in Sep 2021

10/10 Excellent

Magda

Liked: Cleanliness, staff & service, room comfort
Nuestra estancia estuvo muy agradable es un lugar muy inspirador. Lo único que recomendaría es que confirmaran el tipo de cabaña que reservan, ya que al llegar la cabaña que habíamos reservado estaba en remodelación y nos dieron una más pequeña y dijeron que nos reembolsarían el cambio pero la diferencia realmente es nada 7usd y aun no se ha reembolsado ésta. Sobre todo por el tipo de cabaña que habíamos visto en las fotos. De ahí en fuera el lugar nos encantó!
Stayed 1 night in Sep 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My experience was amazing! One of the best places i ever stayed at. The only bad thing, are the mosquitoes which is totally understandable, this place is in the jungle. Just have a lot of mosquitoes spray and you ll be fine. Amazing! Stuff very very very VERY NICE. I would repeat the experience anytime! Thank you!
Stayed 7 nights in Jul 2021

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2021