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Mistiq Gardens

3.0 star property
Condo in Tulum with 4 outdoor pools and a rooftop terrace

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Apartment, 1 Bedroom | Living area
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Aerial view
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Reviews

7.6 out of 10
Good

Popular amenities

  • Pet friendly
  • Pool
  • Air conditioning
  • Kitchen
  • Parking included
  • Outdoor Space

Room options

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Showing 5 of 5 rooms

View all photos for Apartment, 1 Bedroom

Apartment, 1 Bedroom | Living area

Apartment, 1 Bedroom

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Separate bedroom
  • 89 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 4
  • 2 Queen Beds

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Apartment, 2 Bedrooms | Living area

Apartment, 2 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
2 bedrooms
  • 127.86 sq m
  • 2 bedrooms
  • 2 bathrooms
  • Sleeps 4
  • 2 King Beds

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Apartment, 3 Bedrooms | Living area

Apartment, 3 Bedrooms

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
3 bedrooms
  • 265.43 sq m
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 2 King Beds and 1 Queen Bunk Bed

View all photos for Standard Studio

Standard Studio | Individually decorated, individually furnished, blackout drapes

Standard Studio

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Blackout drapes/curtains
  • 41.61 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Loft

Standard Loft | Living area

Standard Loft

Highlights

Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Kitchenette
Mini-fridge
Separate bedroom
  • 56.12 sq m
  • 1 bedroom
  • 1 bathroom
  • Sleeps 2
  • 1 King Bed

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About the neighborhood

Map
Calle 29, Block 69 Region 15 Manzana 221, Tulum, QROO, 77760

What's nearby

  • Tulum Beach - 6 min drive - 3.2 km
  • Tulum National Park - 8 min drive - 4.0 km
  • Las Palmas Public Beach - 14 min drive - 6.0 km
  • Tulum Mayan Ruins - 14 min drive - 7.6 km
  • Playa Paraiso - 17 min drive - 6.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • ‪Papaya Playa Beach Club - ‬8 min drive
  • ‪Kin Toh - ‬8 min drive
  • ‪Rossina Cafe - ‬6 min drive
  • ‪La Consentida - ‬4 min drive
  • ‪Mateos - ‬8 min drive

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Mistiq Gardens

Condo in Tulum with 4 outdoor pools and a rooftop terrace
4 outdoor pools, a rooftop terrace, and concierge services are available at this condo building. Free WiFi in public areas, free self parking, and a free beach shuttle are also provided. Other amenities include a garden. Each condo features free WiFi and a dining area, plus a kitchenette with a stovetop and a microwave. A sitting area, a rainfall shower, and free bottled water are among the other amenities available to guests. Housekeeping is available on request.
Mistiq Gardens offers 30 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. These individually decorated and furnished accommodations have separate sitting areas. Accommodations at this 3-star condo have kitchenettes with stovetops, microwaves, separate dining areas, and cookware/dishes/utensils.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Housekeeping is provided on request.

4 outdoor swimming pools are on site.

Languages

English, French, Spanish

Property amenities

Beach

  • Free beach shuttle

Pool/Spa

  • 4 outdoor pools

Internet

  • Free WiFi, with speed of 25+ Mbps

Parking and transportation

  • Free uncovered self parking on site
  • Free beach shuttle

Kitchenette

  • Refrigerator (mini)
  • Stovetop
  • Microwave
  • Cookware/dishes/utensils

Bedrooms

  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall showerhead
  • Towels provided
  • Free toiletries

Living spaces

  • Dining room
  • Sitting area

Outdoor areas

  • Rooftop terrace
  • Garden
  • Outdoor entertainment area

Laundry

  • Laundry detergent

Comfort

  • Air conditioning

Pets

  • Service animals exempt from fees
  • Pet friendly
  • USD 30 per pet per stay
  • Welcoming cats and dogs only

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Housekeeping (on request)
  • Luggage storage
  • Blackout drapes/curtains
  • Local meal delivery service
  • Free bottled water

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 30 rooms
  • 4 floors
  • 1 building
  • Built in 2022
  • Individually decorated

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

There is no front desk at this property
Guests must contact the property in advance for check-in instructions and key retrieval information; access will be through a private entrance
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Key retrieval, private entrance

Pets

Pets allowed for an extra charge of USD 30 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A damage deposit of USD 500 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 30 per pet, per stay
  • Service animals are exempt from fees
  • Housekeeping fee: USD 30 per stay; may vary based on length of stay and unit size

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property

We should mention

Pool access available from 9:00 AM to 9:00 PM

Property is also known as

Mistiq Gardens Condo
Mistiq Gardens Tulum
Mistiq Gardens Condo Tulum

Frequently asked questions

Does Mistiq Gardens have a pool?

Yes, this property has 4 outdoor pools. Pool access is from 9:00 AM–9:00 PM.

Is Mistiq Gardens pet-friendly?

Yes, cats and dogs are allowed at this property. There's a fee of USD 30 per pet, per stay. Service animals are exempt from fees.

How much is parking at Mistiq Gardens?

Self parking is free at this property.

What time is check-in at Mistiq Gardens?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Mistiq Gardens?

Check-out is at 11:00 AM.

Where is Mistiq Gardens located?

Situated in Tulum, this condo building is 1.8 mi (2.9 km) from Hunab Lifestyle Center and 1.9 mi (3 km) from Tulum Beach. Dos Aguas Park and Hospital de Tulum are also within 3 mi (5 km).

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Mistiq Gardens Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 28 out of 64 reviews
Rating 8 - Good. 18 out of 64 reviews
Rating 6 - Okay. 5 out of 64 reviews
Rating 4 - Poor. 3 out of 64 reviews
Rating 2 - Terrible. 10 out of 64 reviews

8.4/10

Cleanliness

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Alexander

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohammed

Liked: Cleanliness, amenities, property conditions & facilities, communication
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Stayed 3 nights in Dec 2024

8/10 Good

christian

Liked: Cleanliness, property conditions & facilities
Beautiful condo
Stayed 5 nights in Nov 2024

10/10 Excellent

Emily

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Stayed 6 nights in Aug 2024

10/10 Excellent

Omar

Liked: Cleanliness, amenities, property conditions & facilities, communication
I really enjoyed my stay there, the apartment is well furnished with a private access to the pool . Nice bed room view on the pool and jangle. I will be back to stay there for sure

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Very nice new property, lovely staff. Well worth staying here. It is helpful to rent your own car, otherwise the staff will help you arrange transports.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ana Carolina

Liked: Cleanliness, room comfort, communication
The apartment was in perfect condition, we had a great experience overall The amenities were great too, the pools and surroundings were always cleaned Everybody was very helpful and friendly
Stayed 2 nights in May 2023

10/10 Excellent

Samantha

Liked: Cleanliness, room comfort
Peaceful, Beautiful Setting. Loved it!!
Quiet and peaceful setting with lush gardens. It’s modern and beautiful in design and decor Loved everything at this property. We stayed in a loft suite. Loved it Staff is friendly and your located in between the ocean and el centro.
Stayed 1 night in May 2023

10/10 Excellent

Dino

Liked: Cleanliness, amenities, property conditions & facilities, communication
The place is brand new with quality finishes has everything you could ask for! Everyone was nice and accomodating including Octavio the representative and made my stay welcoming and satisfying will stay again!
Stayed 1 night in Sep 2022

10/10 Excellent

Erica

Liked: Cleanliness, amenities, property conditions & facilities, communication
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Stayed 3 nights in Apr 2024

8/10 Good

Verified traveler

Liked: Cleanliness, amenities, property conditions & facilities, communication
Beautiful. Peaceful
Stayed 4 nights in May 2023

6/10 Okay

Horatio

Liked: Cleanliness
Disliked: Amenities
Beautiful property, love the view and the receptionist Brian was really helpful. But I hated the fact that they don’t clean up n we were there for 5day, no towel change and overall the harassment about tips is ridiculous.
Stayed 4 nights in May 2023

10/10 Excellent

Christina

Liked: Cleanliness, amenities, property conditions & facilities, communication
This property was way beyond what I hoped it to be. Knowing the fact that they are a new hostel and they’ve only been open since July, they definitely out did themselves with the cleanliness and the luxury jungle vibe. There’s no doubt that I would stay here again and also recommend others to the place. Loved literally EVERYTHING about it

2/10 Terrible

Stanka

Disliked: Cleanliness, amenities, property conditions & facilities, communication
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stayed 15 nights in Aug 2024

10/10 Excellent

Sean

Liked: Cleanliness, amenities, property conditions & facilities, communication
Octavio was great. I had a hard time finding the property on my motorcycle so he drove down and guided me straight to it. Made sure I got into my room and told me everything I needed to know about the property during my stay. I would definitely stay here again. Thank you Octavio 🙏
Stayed 1 night in Sep 2022

6/10 Okay

Natalin Nicol

Liked: Cleanliness, amenities, property conditions & facilities
Arriving here it seemed like a nice clean place. I enjoyed the rooftop food and pools. However, they did not provide housekeeping and when asked for toilet paper they mentioned they did not offer that either. We had to buy basic necessities such as toilet paper, napkins and plastic bags.
Stayed 7 nights in Jun 2023

10/10 Excellent

Ramon De La Rosa

Liked: Cleanliness, property conditions & facilities, communication
I will emphasize that the cleaning of the rooms was never done the day I was there. But in general the installation was perfect, the beautiful designs.
Stayed 4 nights in May 2023

8/10 Good

Alessandra

Liked: Cleanliness, property conditions & facilities
This Property is absolutely worth the price. Make sure you got your own mobility cause the location is not the best. Some Rooms are very good and some Rooms are OK, do you gotts be lucky with this. I recommend to Book a bigger one.
Stayed 2 nights in Jan 2023

8/10 Good

James

Liked: Cleanliness, amenities, property conditions & facilities
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go. We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
Stayed 4 nights in Jan 2024

2/10 Terrible

Rajvir

Disliked: Amenities, communication
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge
Stayed 7 nights in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Booked the property, arrived no access code provided, could not contact the hotel. Ended up having to get another hotel at midnight. No refund provided, just a pack of lies.
Stayed 14 nights in Apr 2023

2/10 Terrible

Kai

Disliked: Cleanliness, amenities, property conditions & facilities, communication
Worst stay experience. Please review my experience below and save yourself the trouble and book somewhere else. Cons: -Ice cold showers -Construction zone all around property so impossible to get rest during mornings. -Water stopped working during half my stay -No support with issues -AC units in room make it very hard to sleep since they make a knocking noise -This is not a hotel. Each unit has an owner. Which makes it impossible to get a refund once you book. PROS: Good view from top of property

4/10 Poor

Ruth

Disliked: Amenities, communication
This property is beautiful and well maintained. It is far removed from town and there are no grocery store, shops or restaurants for about 2 miles. I received my check-in email 26 minutes before 3:00pm, the time to check-in. The property had 2 bath towels, 1 hand towel, one broom, one dustpan, 3 sponges and dish soap in a container that was specifically for sponge dispensing and couldn’t really wash hands with it since there was no hand soap or beach towels for the 5 pools on the property. I message Luis very early on the 2nd day of my stay and have yet to hear back on how to get these amenities that should have been included. Also, the water included was one 16oz bottle of water. The room had a very musty smell that even with open balcony doors would not subside.
Stayed 2 nights in Sep 2023

2/10 Terrible

Gabriela

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities, communication
They did not honor my reservation. I booked a Grand Suite in Mistiq Gardens and they gave me a smaller, 3 bedroom condo that did not match location or pictures. Apart from that, the doors in my room and restroom locked shut it closed. I was stuck in there for an hour as they did not have keys. They removed the handle to avoid it because it continued to lock anytime the doors were closed. The restroom sink did not work and the shower didn’t have hot water. Extremely disappointed
Stayed 5 nights in Jul 2022

2/10 Terrible

Christina

Liked: Property conditions & facilities
Disliked: Cleanliness, communication
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Stayed 5 nights in Aug 2024