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K'uyen Boutique Hotel

4.0 star property
Adults-only Tulum hotel in Zama with 2 restaurants

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for K'uyen Boutique Hotel

Luxury Suite, 1 Bedroom | Terrace/patio
Deluxe Penthouse, 1 King Bed, Private Pool | Balcony view
2 outdoor pools, sun loungers
Rooftop terrace
50-inch Smart TV with digital channels, TV, Netflix

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Pool
  • Bar
  • Breakfast included
  • Spa
  • 24/7 front desk
  • Housekeeping
The price is SAR 442
SAR 548 total
includes taxes & fees
21 Jan - 22 January 2025

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Room options

View all photos for Luxury Suite, 1 Bedroom

Luxury Suite, 1 Bedroom | Terrace/patio

Luxury Suite, 1 Bedroom

Highlights

Furnished balcony
Separate dining area
Separate sitting area
Private plunge pool
Air conditioning
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Penthouse, 1 King Bed, Private Pool

Deluxe Penthouse, 1 King Bed, Private Pool | Terrace/patio

Deluxe Penthouse, 1 King Bed, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Penthouse, 1 King Bed, Private Pool

Penthouse, 1 King Bed, Private Pool | Terrace/patio

Penthouse, 1 King Bed, Private Pool

Highlights

Furnished balcony or patio
Separate sitting area
Private pool
Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Ceiling fan
  • Resort view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Smart TV
Hypo-allergenic bedding
Ceiling fan
Rainfall showerhead
Private bathroom
Bathrobes
  • Sleeps 2
  • 1 King Bed

Similar properties

Outdoor pool

Prana Boutique Hotel

Pool
Breakfast included
Parking included
Free WiFi
9.2 out of 10, Wonderful, (201)
The price is SAR 573
SAR 720 total
includes taxes & fees
3 Jan - 4 January 2025
Prana Boutique Hotel

About the neighborhood

Map
C. Balam Dzakab, Tulum, QROO, 77600

What's nearby

  • Tulum National Park - 15 min walk
  • Las Palmas Public Beach - 7 min drive
  • Tulum Mayan Ruins - 10 min drive
  • Playa Paraiso - 12 min drive
  • Tulum Beach - 12 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 49 min drive

Restaurants

  • ‪Mercado Tulum - ‬19 min walk
  • ‪Rossina Cafe - ‬5 min walk
  • ‪Carl's Jr. - ‬17 min walk
  • ‪La Parrillada Tulum - ‬13 min walk
  • ‪Pescaderia Estrada - ‬13 min walk

About this property

K'uyen Boutique Hotel

Upscale hotel near Tulum National Park
You can look forward to free continental breakfast, dry cleaning/laundry services, and a bar at K'uyen Boutique Hotel. Adventurous travelers may like the cycling at this hotel. Treat yourself to a deep-tissue massage at the onsite spa. Be sure to enjoy a meal at the two on-site restaurants. Free in-room WiFi, with speed of 25+ Mbps, and a business center are available to all guests.
Other perks include:
  • 2 outdoor pools with sun loungers
  • Free self parking
  • Bike rentals, a 24-hour front desk, and coworking spaces
  • Multilingual staff, beach towels, and tour/ticket assistance
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at K'uyen Boutique Hotel have comforts such as air conditioning and bathrobes, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Rainfall showers and free toiletries
  • 50-inch Smart TVs with Netflix, streaming services, and digital channels
  • Wardrobes/closets, ceiling fans, and daily housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options
  • Beach shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily 8:00 AM–11:00 AM
  • 2 restaurants
  • 1 bar

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Full-service spa

Conveniences

  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Coworking space

Outdoors

  • Pool sun loungers

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - sports
  • Massage/treatment rooms
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Beach towels
  • Couples dining
  • Designated smoking areas (fines apply)
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Hypo-allergenic bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer (on request)
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 50-inch Smart TV
  • Digital channels
  • Netflix
  • Streaming services

Food and drink

  • Espresso maker

More

  • Connecting rooms available
  • In-room massage
  • Iron/ironing board
  • Mobile key entry
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 21 are not allowed at this adults-only property; all guests 21 and older are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 50 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 21 years old are not permitted at this adults-only property
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Frequently asked questions

Does K'uyen Boutique Hotel have a pool?

Yes, this property has 2 outdoor pools.

Is K'uyen Boutique Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at K'uyen Boutique Hotel?

Self parking is free at this property.

What time is check-in at K'uyen Boutique Hotel?

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM. Late check-in is available during limited hours.

What time is check-out at K'uyen Boutique Hotel?

Check-out is at noon.

Where is K'uyen Boutique Hotel located?

Located in Zama, this spa hotel is 0.8 mi (1.3 km) from Tulum National Park and within 3 mi (5 km) of Tulum Mayan Ruins and Tulum Beach. Hunab Lifestyle Center and Dos Aguas Park are also within 1 mi (2 km).

K'uyen Boutique Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 83 out of 107 reviews" "
Rating 8 - Good. 16 out of 107 reviews" "
Rating 6 - Okay. 3 out of 107 reviews" "
Rating 4 - Poor. 1 out of 107 reviews" "
Rating 2 - Terrible. 4 out of 107 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

8/10 Good

Jaime

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Mour room was incredible! It was wat better than the photos, large clean and so beautiful. The food at the hotel was insanely overpriced and underwhelmig. Our private pool was malfunctioning and gave me an electric shock. The owners were fabulous. Worth the price we paid but would eat somewhere else next time. malfunctioning and
Stayed 1 night in Dec 2024

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

4/10 Poor

Heather

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The most of the staff was wonderful. Only had an issue with one person who didn’t seem to care about anything. We had an issue with the pool the whole time we were there and they didn’t communicate until the next to last day there. They moved us to a different room at no extra charge but then we had no water and once again lack of communication was an issue. So Friday night water was out for 3-4 hrs came in then went back out. Sat morning we woke up early to still no water. Had a time limit to get dressed and ready to leave to do one last adventure before we had to catch the plane. We ended up having to cancel due to no water. Water came on just in time for us to get ready for the airport.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. Would return.
Stayed 7 nights in Oct 2024

10/10 Excellent

Gina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was quiet, quaint and very clean in a safe area. The staff was extremely polite, friendly and helpful which was appreciated. We booked here after arriving in Tulum and finding our original booking nothing like advertised (dirty, poorly upkept and not feeling safe). We immediately had to leave and find different accommodations, so glad we stumbled across the K'uyen Hotel and they were able to make our trip to Tulum a good experience after such a bad start. Thank you for a great time!
Stayed 5 nights in Oct 2024

10/10 Excellent

Fernando

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 5 nights in Sep 2024

10/10 Excellent

Christopher

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful. Especially Nikki, who helped my party several times. This is a pretty property. The rooms are very pleasant. Cool and comfortable. Priced reasonably. Decent food options could be purchased, as well as the upstairs bar. The pools are more for soaking in with a few friends than swimming. Some rooms have their own private pools which are nice. I'd definitely return.
Stayed 3 nights in Sep 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for two nights only, I had no time to enjoy hotel's facilities but in general it looks clean and pretty.
Stayed 2 nights in Aug 2024

10/10 Excellent

Ana Karen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El mejor lugar para hospedarse, fueron realmente muy atentos conmigo en todo momento y atendían mis dudas y servicios al instante. Además te sientes muy segura y tranquila.
Stayed 3 nights in Aug 2024

10/10 Excellent

DANIEL, Palm Springs

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room !! Great property. Breakfast could be better but not bad. Front desk very friendly and accommodating!! I would stay here again!!!
Stayed 14 nights in Jul 2024

8/10 Good

Magdaleno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s hard to find with GPS
Stayed 1 night in Jul 2024

8/10 Good

Deshante

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay. only thing I would say is it’s no elevator
Stayed 3 nights in Aug 2024

2/10 Terrible

Michael Antoine

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Don't go to this hotel you have to take a cab everywhere. There is nothing walkable stores are far restaurants ,beach the pool is not even a pool a square that the water was dirty .The receptions try to make me pay for drinks that I already paid for ..You better rent a car because the cabs there cost to dam much.My worst vacation ever and I'm never coming back to Mexico especially Tulum kick rocks
Stayed 3 nights in Jul 2024

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is nice and in a quieter, developing part of Tulum. It is about a 20 minute walk to the beach and a 20 minute walk to the town for dining and shopping options. Room was very clean and comfortable. A/C was so refreshing after walking around Tulum.
Stayed 6 nights in Jul 2024

2/10 Terrible

Muhanad

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would never stay there everyone be careful with these hotel very very shady not safe no water no AC my wife was pregnant and there was no elevator I got the most expensive room and for it to not even have water or ac is very bad
Stayed 3 nights in Jul 2024

10/10 Excellent

Keondra J

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, great staff, will return!
Stayed 3 nights in Jun 2024

10/10 Excellent

Christy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Main negative is no maps or quality directions, despite asking for this over six days. Tulum is in rapid buildout, so hotel providing map and directions is essential, since google maps is almost useless. The manager shares how easily he can get many maps, but he is busy entire week and I did not need it. Hotel is still great since, rooms were excellent: large, clean, quiet, air conditioning, hot water, fridge, freezer, and unlimited water. Hotel included great WiFi, English speaking, free wine bottle, large breakfast, and rooftop restaurant with great view and breeze. Manager let us leave bags early for free, and we rented their bikes to see beaches and their resort art. Tip: get gas at Mobil, to avoid double billing (see reviews). So hotel is great, but without a map or directions, and we are not going back to Tulum.
Stayed 2 nights in May 2024

10/10 Excellent

Tim

Stayed 1 night in May 2024

10/10 Excellent

T

Liked: Cleanliness, staff & service, property conditions & facilities
Hermoso hotel y muy buen servicio.
Stayed 5 nights in Apr 2024

10/10 Excellent

ERLLY

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is Clean and has all amenities to be in a safe environment. The property is about a 25min walk to the main strip, so a rental car is recommended, however they can rent bicycles to move around in town, and they also have cab services available. I would return!
Stayed 4 nights in Apr 2024

10/10 Excellent

Nibal

Stayed 4 nights in Apr 2024

8/10 Good

Volodymyr

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and knowledgeable hosts but below average breakfasts.
Stayed 6 nights in Apr 2024

2/10 Terrible

Jennifer

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Stay Away from Theives
We got there earlier than expected and they were able to check us in. Initially, we liked the hotel a lot. Decent breakfast. A bit far to everything to walk. The reason for the low stars is on our second day after a 12 hour day excursion, we came back to half our clothes stolen. We went to the desk and the guy said we needed to speak to the manager. The next morning we did and he insinuated we lost, misplaced or did not bring half our suitcase. He did absolutely nothing to rectify the situation. Would not even help us to call the police. We asked who has access to our room and he said the maid. We did not accuse the maid. We had name brand items with tags. The hotel did not even have the "no service needed" sign to hang up as we usually do. They called a taxi for us for a 9 min car ride and charged us 850 pesos [52$] Tulum has been a bit if a nightmare. Mexico City never treated us this way. The hotel never had warm/hot shower. Tried reaching out to Hotels.com and whom also did nothing to help.
Stayed 4 nights in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Quiet at night.
Stayed 3 nights in Apr 2024