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Castillo Tulum

2.0 star property
Hotel in Tulum, near Tulum National Park

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Castillo Tulum

Traditional Room | In-room safe, blackout drapes, free WiFi, bed sheets
Hallway
Basic Room | In-room safe, blackout drapes, free WiFi, bed sheets
Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets
Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Reviews

2.0 out of 10

Popular amenities

  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Free WiFi
    Free WiFi

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Superior Room

Superior Room | In-room safe, blackout drapes, free WiFi, bed sheets

Superior Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Business Room

Business Room | In-room safe, blackout drapes, free WiFi, bed sheets

Business Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 22 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, blackout drapes, free WiFi, bed sheets

Deluxe Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 28 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room

Standard Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for Basic Room

Basic Room | In-room safe, blackout drapes, free WiFi, bed sheets

Basic Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
In-room safe
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Room

Traditional Room | In-room safe, blackout drapes, free WiFi, bed sheets

Traditional Room

Highlights

Air conditioning
Ceiling fan
Blackout drapes/curtains
Private bathroom
In-room safe
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Front of property

Hotel El Capitan Tulum

Pool
Breakfast included
Parking included
Free WiFi
8.8 out of 10, Excellent, (17)
Hotel El Capitan Tulum

About the neighborhood

Map
Beta Sur Mza 30-3, Colonia Centro, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 3 min drive - 2.3 km
  • Gran Cenote - 4 min drive - 4.2 km
  • Tulum Mayan Ruins - 7 min drive - 3.8 km
  • Las Palmas Public Beach - 13 min drive - 5.6 km
  • Playa Paraiso - 16 min drive - 6.5 km

Getting around

  • Tulum Intl. Airport (TQO) - 46 min drive

Restaurants

  • ‪Acqua e Farina - ‬5 min walk
  • ‪Los Morros - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Cetli - ‬4 min walk
  • ‪Café Don Tomas - ‬2 min walk

About this property

Castillo Tulum

Hotel near Tulum Mayan Ruins
Castillo Tulum provides laundry facilities and more. Stay connected with free in-room WiFi.
You'll also find perks like:
  • Smoke-free premises
Room features
All guestrooms at Castillo Tulum feature comforts such as air conditioning, in addition to amenities like free WiFi and safes.
Other amenities include:
  • Showers and shampoo
  • Ceiling fans and limited housekeeping

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Family friendly

  • Laundry facilities

Guest services

  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (once per stay)
  • Laundry facilities

Accessibility

  • This property does not have elevators

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

More

  • Guidebooks/recommendations
  • Local maps
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

There is no front desk at this property
Guests will receive an email 72 hours before arrival with check-in instructions and an access code; your host will greet you
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your passport after booking

Access methods

Access code, host will greet you

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Property Registration Number CMQ2112018F3

We should mention

This property does not have elevators

Property is also known as

Castillo Tulum Hotel
Castillo Tulum Tulum
Castillo Tulum Hotel Tulum

Frequently asked questions

Is Castillo Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Castillo Tulum ?

Castillo Tulum doesn't offer parking.

What time is check-in at Castillo Tulum ?

Check-in start time: 3:00 PM; Check-in end time: 9:00 PM. After-hours check-in is not available.

What time is check-out at Castillo Tulum ?

Check-out is at noon.

Where is Castillo Tulum located?

Located in Tulum City Center, this hotel is 0.5 mi (0.7 km) from Dos Aguas Park and 2.2 mi (3.5 km) from Tulum Mayan Ruins. Hospital de Tulum and Temple of Doom are also within 1 mi (2 km).

Castillo Tulum Reviews

Reviews

2.0
Rating 10 - Excellent. 0 out of 2 reviews" "
Rating 8 - Good. 0 out of 2 reviews" "
Rating 6 - Okay. 0 out of 2 reviews" "
Rating 4 - Poor. 0 out of 2 reviews" "
Rating 2 - Terrible. 2 out of 2 reviews" "

6.0/10

Cleanliness

2.0/10

Staff & service

2.0/10

Amenities

6.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Valentina

Stayed 1 night in Jan 2024

2/10 Terrible

Sarah

Traveled with partner
Disliked: Staff & service, amenities
Wir sind masslos enttäuscht über diese Erfahrung in diesem Hotel. Die Unterkunft hatten wir genug früh gebucht um sicher zu gehen in der Festival Zeit eine Unterkunft zu haben. (Oftmals fast alles ausgebucht) Als wir dort ankamen, war niemand da und mir wurde dann telefonisch mitgeteilt das ich kein Zimmer habe. Nach langem Hin und Her sagte mir der Besitzer der Unterkunft dann doch ich kann in ein Zimmer rein und hat mir den Code für das Zimmer gegeben. Dieses Zimmer was jedoch belegt. Ginde ich eine absolute frechheit, vorallem auch für die Personen welche dieses Zimmer schon bezogen haben. (KEINE SICHERHEIT VORHANDEN) Als ich ihm sagte das dieses Zimmer besetzt ist sagte er oh dann weiss er auch nicht warum dieses Zimmer belegt ist. Er hing mir das telefon schon wieder auf und sagte wir sollen warten. wir warteten dort bis ca 22.20Uhr Abends, bis ein Typ kam und uns sagte dass wir das Hotel verlassen sollen. Wir standen also spät abends mit all unserem Gepäck auf der Strasse, mittem in Tulum und alles war ausgebucht. Finde ich eine absolute frechheit, das sie die zimmer überbuchen und keine Übersicht mehr haben darüber. Dies sei dort schon öfter passiert. Abgesehen davon, dass der besitzer die Tür-Codes rausgibt und jemand fremdes in ein belegtes zimmer rein kann. Geht garnicht!!