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Biwa Tulum

4.0 star property
Relax by an outdoor pool and enjoy stunning views from your rooftop perch. Fuel up for adventure near Mayan ruins.

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Photo gallery for Biwa Tulum

Outdoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 2 Bedrooms, City View | Private kitchen | Microwave, coffee/tea maker
View from room
Junior Suite, 2 Bedrooms, City View | Minibar, in-room safe, desk, iron/ironing board
Dining

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Room service
  • Breakfast available
  • Housekeeping
  • Gym
  • Air conditioning
The current price is SAR 402
SAR 486 total
includes taxes & fees
10 Mar - 11 Mar

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Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Deluxe Twin Room, Multiple Beds, Accessible, City View

Deluxe Twin Room, Multiple Beds, Accessible, City View | Minibar, in-room safe, desk, iron/ironing board

Deluxe Twin Room, Multiple Beds, Accessible, City View

Highlights

Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
Microwave
  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Double Room, 1 King Bed, City View

Standard Double Room, 1 King Bed, City View | Minibar, in-room safe, desk, iron/ironing board

Standard Double Room, 1 King Bed, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Smart TV
Ceiling fan
Hair dryer
Private bathroom
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Bedrooms, City View

Junior Suite, 2 Bedrooms, City View | Living area | 49-inch Smart TV with cable channels, TV, iPod dock

Junior Suite, 2 Bedrooms, City View

Highlights

Balcony
Separate dining area
Air conditioning
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Smart TV
2 bedrooms
  • 60 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

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9.0 out of 10, Wonderful, (279)
The price is SAR 283
SAR 368 total
includes taxes & fees
16 Mar - 17 Mar
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About the neighborhood

Map
Calle Bubulek Entre Av, Satelite y Geminis, Tulum, QROO, 77780

What's nearby

  • Temple of Doom - 2 min drive - 2.0 km
  • Tulum National Park - 3 min drive - 2.3 km
  • Gran Cenote - 4 min drive - 4.0 km
  • Tulum Mayan Ruins - 7 min drive - 3.8 km
  • Playa Paraiso - 17 min drive - 6.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 91 min drive

Restaurants

  • ‪Acqua e Farina - ‬4 min walk
  • ‪Taqueria Maya - ‬3 min walk
  • ‪Café Don Tomas - ‬1 min walk
  • ‪Las Cazuelas - ‬5 min walk
  • ‪El Asadero - ‬2 min walk

About this property

Biwa Tulum

Upscale hotel near Temple of Doom
Located close to Tulum Mayan Ruins and Playa Paraiso, Biwa Tulum provides a rooftop terrace, a coffee shop/cafe, and dry cleaning/laundry services. In addition to a gym and a restaurant, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • An outdoor pool with sun loungers
  • Free self parking
  • Local cuisine breakfast (surcharge), free bicycle rentals, and a roundtrip airport shuttle (surcharge)
  • Coworking spaces, multilingual staff, and a billiards/pool table
Room features
All guestrooms at Biwa Tulum feature thoughtful touches such as air conditioning and separate dining areas, in addition to amenities like free WiFi and safes.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 49-inch Smart TVs with cable channels
  • Separate dining areas, microwaves, and free infant beds

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request
  • Beach shuttle (surcharge)

Food and drink

  • Local cuisine breakfast available for a fee weekdays 7:00 AM–noon: USD 8-15 per person
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available

Things to do

  • Billiards/pool table
  • Fitness center
  • Free bicycle rentals
  • Outdoor pool

Family friendly

  • Free cribs/infant beds
  • Microwave
  • Outdoor pool
  • Separate dining area

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Front desk (limited hours)
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Coworking space

Outdoors

  • Pool sun loungers
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Elevator door width (inches): 35
  • Front entrance ramp
  • In-room accessibility
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

More

  • Beach towels
  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan
  • Free cribs/infant beds

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 49-inch Smart TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Microwave
  • Minibar

More

  • Desk
  • In-room massage
  • Iron/ironing board (on request)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.00 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately USD 8 to 15 per person
  • Airport shuttle fee: USD 240 per vehicle (roundtrip, maximum occupancy 4)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 25.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Pool access available from 7:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Biwa Tulum Hotel
Biwa Hotel
Biwa Tulum Hotel
Biwa Tulum Tulum
Biwa Tulum Hotel Tulum

Frequently asked questions

Does Biwa Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 7:00 AM–10:00 PM.

Is Biwa Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Biwa Tulum?

Self parking is free at this property.

What time is check-in at Biwa Tulum?

Check-in start time: 3 PM; Check-in end time: midnight.

What time is check-out at Biwa Tulum?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Biwa Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 240 per vehicle applies.

Where is Biwa Tulum located?

Located in Tulum City Center, this hotel is 1.1 mi (1.8 km) from Temple of Doom and within 3 mi (5 km) of Tulum Mayan Ruins and Gran Cenote. Playa Paraiso and Cenote Manatí are also within 9 mi (15 km).

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Biwa Tulum Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 146 out of 217 reviews
Rating 8 - Good. 55 out of 217 reviews
Rating 6 - Okay. 7 out of 217 reviews
Rating 4 - Poor. 6 out of 217 reviews
Rating 2 - Terrible. 3 out of 217 reviews

9.8/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again
Stayed 2 nights in Dec 2024

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very cleat the rooms are news the staff are great too, the food is really great the reception alway are ready to attend
Stayed 1 night in Jan 2025

10/10 Excellent

Ofelia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 2 nights in Dec 2024

10/10 Excellent

Job

Liked: Cleanliness, staff & service, property conditions & facilities
Was a great hotel to stay
Stayed 2 nights in Jul 2022

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been at the biwa 4 or 5 times now. Always great and a lovely staff!
Stayed 11 nights in Jun 2024

8/10 Good

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk personal were wonderful, from check in , to answering questions, to check out.
Stayed 2 nights in Aug 2023

8/10 Good

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa. The staff was excellent, it was very clean and comfortable and the restaurant was delicious! The only issue we had was the street traffic was very loud.
Stayed 12 nights in Feb 2024

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Happy with our stay, everything as expected.
Stayed 2 nights in Aug 2022

10/10 Excellent

Ekaterina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a really great time at Biwa, stuff is super friendly! Rented bikes there and there is a good cafe just in the same building. Amazing location and rooms have air conditioning!
Stayed 4 nights in Jul 2022

10/10 Excellent

George

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room and staff were great. Television was a bit difficult to mange but that was minor. Overall we enjoyed our stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Really nice rooma and staff. Close to restaurants. A bit noisy from street, but earplugs helped, so slept well.
Stayed 15 nights in Dec 2022

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious with king size bed ,clean has a ground floor pool and rooftop area. Would recommend
Stayed 3 nights in Jul 2022

10/10 Excellent

Nicolette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Biwa Tulum! They did a two bedroom full kitchen unit I was perfect everything was super clean! Cannot say enough about the staff!!! They were all so friendly and helpful! The location is perfect for downtown Tulum walking distance to so many bars restaurants! Will definitely stay here again!

10/10 Excellent

rohit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel met all our needs. Excellent. Thanks.
Stayed 1 night in Feb 2023

10/10 Excellent

Edith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was very nice and calming but my favorite part of this hotel was that it was super affordable for a really nice two bedroom hotel! We did have some inconveniences with the smart stove but other than that, we were able to make ourselves at home in no time! We appreciate the staff for always assisting us and making sure our place was clean after a sandy day at the beach. I felt completely safe and enjoyed walking and exploring the TULUM Center every morning and nightclubs every night. I also enjoyed overlooking the local city through the balcony and really nice slide open doors.
Stayed 1 night in Sep 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
The check in process was not handled well. We got in late only to find the power out and no one to check us in.
Stayed 7 nights in Mar 2023

8/10 Good

Deon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Back at Biwa!
This was my 2nd time staying here, and I really like the hotel and service. However, I was a little disappointed this time around. I specifically rebooked this hotel , not only because of the freat location, modernity of the rooms, and service, but also because of the refrigerator/mini kitchen area. It's extremely important thar I have a fridge to keep my beverages cold and to store leftover food. The fridge in this room did not get cold at all and I had to throw out my food. Also, the TV would not function and even the front desk girl couldn't get it working. However, the clerk spoke with the manager and they compensated us with courtesy bikea for the duration of our stay. I will definitely stay at BIWA again when i revisit!
Stayed 3 nights in Mar 2024

8/10 Good

Stefan

Liked: Cleanliness, staff & service, amenities
Zu laut, Hotel liegt an einer befahrenen Straße, schallisolierte Fenster sind definitiv sinnvoll. Zimmer hat eine Küchenzeile, allerdings wäre ein größerer Kühlschrank wünschenswert…
Stayed 9 nights in Jan 2025

8/10 Good

Nely

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Alexandra

Stayed 2 nights in Nov 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2024

8/10 Good

José Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
el hospedaje incluia desayuno, aun sin embargo como el Domingo no abre el area de restaurant, pues ese dia tuve que pagar el desayuno por mi cuenta, el Hotel esta bien, aun sin embargo si hay algo de ruido externo por tanta moto y el area de los alrrededores esta descuidada y da sensacion de inseguridad, aunque no tuvios ningun problema
Stayed 2 nights in Sep 2024

6/10 Okay

Eva

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel super limpio, bien cuidado , conveniente ubicación, lugar como se muestra en la ubicacion.El unico inconveniente fue la señorita de recepcion apatica tuve que pagar por un adicional cuando estaba ya pagado reservado y el ascenso tambien lo pague , al hacer el reclamo devolvieron el dinero del ascenso pero no el de la tercera persona.
Stayed 3 nights in Sep 2024

8/10 Good

Carmencita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024