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"Our stay at La Nueva was exceptional! The entire staff made our stay, from greeting us outside the front door when we arrived to tea and snacks as we checked in. Friendly, so helpful and kind, and extremely accommodating! The food was excellent and the Sky Bar was beautiful. The wait staff felt like friends. The property was lovely and the rooms were just the right size plus had a great bathroom and shower. They arranged cars for us, had my son’s suit dry cleaned in a day, and even packed a breakfast for an early morning flight. Have never had such incredible service at a hotel and could tell they loved their jobs and working with guests from all over the world. We wouldn’t stay anywhere else and look forward to going back someday. Thank you Jimmy and everyone there for making the trip for our son’s wedding practically perfect! "

"The staff here was amazing, upgraded me for free the first night and the laundry service was great also. A really nice room too!"

"Excellent hotel location with excellent staffs who are friendly and helpful! Susan and Lily had made our stay amazing with great guide to where to eat and play. Thye recognised you once you are checked in and felt like home at breakfast to our preference! Even went extra mile to help us with every of our requests:) Love this place and will come again! "

"Beautiful property with many dining options and a beautiful roof-top bar. It is a little far from Hanoi Old Quarter, so grab is the way to go. Prices are pretty expensive compare to local prices, so be prepared to pay U.S. prices, but otherwise, amazing hotel."

"staff very welcoming and could not do enough to please us from the time we arrived. Location is good in the old quarter, lots of action around the hotel. Breakfast and Dining options were good, the bar on the roof top is precious, Couples massage at spa was an added bonus feature! Special shout out to Ny An and Hien Bui for their excellent customer service"

"We chose this hotel because it is quite near Hoan Kiem lake and the price was right. The staff was cheerful, informative and very helpful. They responded quickly to our queries we asked via Expedia.com. The breakfast was good. The rooms were clean. Overall we enjoyed our stay at Royal palace hotel "

"Wonderful staff and patissery"

"Such great attention to detail. Responsive staff. Impeccable. "

"We stayed here with my wife to celebrate her birthday. The hotel staff went out of their way to make my wife feel absolutely loved by every staff member from the moment of arrival, to our departure. They exceeded our expectations and went above and beyond. The experience was unforgettable and definitely recommend "