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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

4.0 star property
Find serenity amidst nature’s splendor with an indoor mineral hot spring and outdoor tennis court.

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Photo gallery for Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Outdoor pool
Exterior
Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn) | Bathroom | Hair dryer, slippers, bidet, towels
Exterior
Hiking

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Spa
  • Breakfast available
  • Laundry
  • 24/7 front desk

Room options

Available filters for rooms
Showing 27 of 27 rooms

View all photos for Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Japanese Western Style Suite,with Open Air Bath,Non Smoking (Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 81 sq m
  • Sleeps 5
  • 2 Large Twin Beds and 3 Twin Futons

View all photos for Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Deluxe Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 36 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Two Bedroom Suite, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Refrigerator
TV
2 bedrooms
Blackout drapes/curtains
Shower/tub combination
  • 81 sq m
  • Mountain view
  • Sleeps 4
  • 2 Large Twin Beds and 2 Twin Futons

View all photos for Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Superior Twin Room, with Terrace, Non Smoking (Please include all persons in your reservation)

Highlights

Terrace
Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Two Bed Room Suite (Please include all persons in your reservation)

Two Bed Room Suite (Please include all persons in your reservation) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Two Bed Room Suite (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Bidet
  • 81 sq m
  • Resort view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese Western Style Suite　(Please include all persons in your reservation)

Japanese Western Style Suite　(Please include all persons in your reservation) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Japanese Western Style Suite　(Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Free cribs/infant beds
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Bidet
  • 81 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Superior Twin Room, 2 Single Beds (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Hair dryer
Bidet
Shower/tub combination
  • 56 sq m
  • Resort view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Asama View Premium 4 Bed Suite,Non Smoking with Open Air Bath(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 82 sq m
  • Mountain view
  • Sleeps 4
  • 4 Twin Beds

View all photos for Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Premium Family Suite,Non Smoking,with Sky View Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 150 sq m
  • Mountain view
  • Sleeps 8
  • 3 Double Beds and 3 Twin Futons

View all photos for Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Superior Twin Room, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 56 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Asama View Premium Twin Room, Non Smoking with Open Air Bath　(Please incl. all persons in your rsvn)

Highlights

Air conditioning
Heating
Refrigerator
TV
Blackout drapes/curtains
Shower/tub combination
Hair dryer
Private bathroom
  • 56 sq m
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation) | In-room safe, blackout drapes, iron/ironing board, rollaway beds

Two Bedroom Suite, with Open Air Bath, Non Smoking (Please include all persons in your reservation)

Highlights

Air conditioning
Heating
Refrigerator
TV
2 bedrooms
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 81 sq m
  • Sleeps 4
  • 4 Large Twin Beds

View all photos for Two Bedrooms Suite

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Two Bedrooms Suite

  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Twin Room with Open Air Bath and Terrace Non smoking

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath and Terrace Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Premium Superior Twin Room with Superb view Asama View and Open Air Bath Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Four Beds Suite with Terrace with Open Air Bath Non smoking

View from property

Four Beds Suite with Terrace with Open Air Bath Non smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Twin Room Non smoking

Living area | TV

Superior Twin Room Non smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Western Style Suite

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Japanese Western Style Suite

  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Premium Family Suite with Sky View and Open Air Bath Non smoking

View from property

Premium Family Suite with Sky View and Open Air Bath Non smoking

  • Sleeps 6
  • 2 Double Beds, 3 Twin Futons and 1 Queen Bed

Premium Four Beds Suite with Superb View Asama View and Open Air Bath Non smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for Four Beds Suite with Open Air Bath in the Woods Non smoking

Bathroom amenities | Hair dryer, slippers, bidet, towels

Four Beds Suite with Open Air Bath in the Woods Non smoking

  • Sleeps 4
  • 4 Twin Beds

View all photos for Superior Twin Room with Open Air Bath in the Woods Non smoking

In-room safe, blackout drapes, iron/ironing board, rollaway beds

Superior Twin Room with Open Air Bath in the Woods Non smoking

  • Sleeps 2
  • 2 Twin Beds

Japanese Western Style Open Air Bath, in the Woods, Nonsmoking

  • Sleeps 5
  • 3 Twin Futons and 2 Twin Beds

Standard Twin Room With Open Air Bath, In The Woods, Nonsmoking

  • Sleeps 2
  • 2 Twin Beds

Four beds Suite-smoking

  • Sleeps 4
  • 4 Twin Beds

Two-Bedroom Suite With Open-Air Bath

  • Sleeps 4
  • 4 Twin Beds

Two-Bedroom Suite With Open-Air Bath And View

  • Sleeps 4
  • 4 Twin Beds

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  • Free WiFi
  • Restaurant
  • Gym
  • Tennis court
8.4 out of 10, Very Good, (1002)
The price is SAR 489
SAR 591 total
includes taxes & fees
11 Mar - 12 Mar
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About the neighborhood

Map
1453-2 Kanbara, Agatuma-gun, Tsumagoi, Gunma-ken, 377-1402

What's nearby

  • Karuizawa Toy Kingdom - 4 min drive
  • Onioshidashi Volcanic Park - 5 min drive
  • Mount Asama - 8 min drive
  • Shiraito Falls - 13 min drive
  • Karuizawa Snow Park - 15 min drive

Getting around

  • Sakudaira Station - 31 min drive

Restaurants

  • ‪浅間牧場茶屋 レストラン - ‬6 min drive
  • ‪地粉そば処みのり - ‬5 min drive
  • ‪KAFE - ‬11 min walk
  • ‪ハコニワ食堂 - ‬3 min drive
  • ‪Bacon - ‬9 min walk

About this property

Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort

Upscale hotel near Karuizawa Toy Kingdom
You can look forward to an indoor mineral hot spring (onsen), a rooftop terrace, and a garden at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort. Treat yourself to spa services, such as a facial or a body treatment. Be sure to enjoy a meal at the two on-site restaurants. Stay connected with free in-room WiFi, and guests can find other amenities such as a playground and laundry facilities.
You'll also enjoy perks such as:
  • An outdoor pool
  • Free self parking
  • Buffet breakfast (surcharge), free train station pick-up, and bike rentals
  • Hot springs on site, an outdoor tennis court, and wedding services
Room features
All 233 rooms offer comforts such as air conditioning, in addition to perks like free WiFi and safes.
More amenities include:
  • Bathrooms with bidets and hair dryers
  • Refrigerators, heating, and daily housekeeping

Languages

Chinese (Cantonese), Chinese (Mandarin), Dutch, English, French, German, Hindi, Hungarian, Indonesian, Italian, Japanese, Khmer, Korean, Malay, Polish, Portuguese, Spanish, Thai, Turkish, Ukrainian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Free roundtrip train station shuttle during limited hours
  • Train station shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 7 AM–10:00 AM: JPY 2200 for adults and JPY 1600 for children
  • 2 restaurants
  • 1 bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hot springs
  • Outdoor pool
  • Outdoor tennis court
  • Playground

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe
  • Gift shop/newsstand
  • Vending machine

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • Meeting rooms - 4

Outdoors

  • Garden
  • Rooftop terrace

Spa

  • Body treatments
  • Facials
  • Indoor mineral hot springs (onsen)
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily

Accessibility

  • Elevator

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 32-inch TV

Food and drink

  • Refrigerator

More

  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM
Early check-in subject to availability
Early check-in fee: JPY 4000
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: JPY 4000

Special check-in instructions

This property offers transfers from the train station; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
A pick-up shuttle from the train station is provided only 3 times daily.

Renovations and closures

This property is closed from June 8 2025 to June 17 2025 (dates subject to change).
The following facilities or services will be unavailable from June 2 2025 to June 5 2025 (dates subject to change):
  • Swimming pool
The following facilities are closed seasonally each year. They will be closed from October 6 to October 9:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 3564.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 for adults and JPY 1600 for children
  • Early check-in fee: JPY 4000 (subject to availability)
  • Late check-out fee: JPY 4000 (subject to availability)
  • Rollaway bed fee: JPY 3564.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hotel Karuizawa 1130
Karuizawa 1130
Karuizawa Hotel 1130
Hotel Karuizawa 1130 Tsumagoi
Karuizawa 1130 Tsumagoi
Hotel Karuizawa 1130
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Hotel
Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Tsumagoi

Frequently asked questions

Does Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort have a pool?

Yes, this property has an outdoor pool. The pool is closed seasonally each year from October 6 to October 9. The pool will be unavailable from June 2 2025 to June 5 2025 (dates subject to change).

Is Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Self parking is free at this property.

What time is check-in at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Check-in start time: 3:00 PM; Check-in end time: 7:00 PM. Early check-in is available for a fee of JPY 4000 (subject to availability). Late check-in is available during limited hours.

What time is check-out at Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort?

Check-out is at 11 AM. Late check-out is available for JPY 4000 (subject to availability).

Where is Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort located?

Situated in the mountains, this spa hotel is within 3 mi (5 km) of Karuizawa Toy Kingdom, Onioshidashi Volcanic Park, and Joshin'etsu-kogen National Park. Asama Volcano Museum is 3 mi (4.9 km) away.

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Karuizawa Club Hotel Karuizawa 1130 / Hewitt Resort Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 156 out of 474 reviews
Rating 8 - Good. 211 out of 474 reviews
Rating 6 - Okay. 76 out of 474 reviews
Rating 4 - Poor. 21 out of 474 reviews
Rating 2 - Terrible. 10 out of 474 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Tomoyoshi

Liked: Cleanliness, staff & service, property conditions & facilities
We could have a great view of Mt. Asama early in the morning. Mt. Asama illuminated by the morning sun was majestic. Also, the hot spring in the hotel was nice.
Stayed 1 night in Aug 2024

10/10 Excellent

Sayuri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reasonable price Enjoyed hotspring, Sauna, Kids room, and swimming pool with my 2 year old kid. Room is very big and comfotable. C/in took about 30mins, recommend arrive at the property before 3PM or after 4PM.

8/10 Good

Jacky

Liked: Cleanliness, staff & service, property conditions & facilities
quite good
Stayed 2 nights in Jul 2023

10/10 Excellent

Tong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Service ever. our 18 mths old child developed fever when we were on the way to the hotel. could not find any open hospital so we just wanted to try our luck to go straight to hotel and ask for help. they told us its better to ring ambulance when we arrived, also offered us to ring ambulance on our behalf, due to our limited Japanese. a manager (I assumed) even asked one of their staff to go outside to direct the ambulance on their entry. while we were waiting for the ambulance, they gave us ice pack to cool my child. Can't thank them enough for what they have done to our family.
Stayed 2 nights in Jun 2024

8/10 Good

CHI HO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is in the mountain area. It took about 20-30 min driving on mountain roads to get there. The resort is big and has everything you need. I got a family room and it was huge! The room has a big bathtub and living room area. There is also a small kitchen sink and countertop which is convenient. There is a hot spring which is free to all guests. The water park for kids has a fee but I think that’s acceptable. Overall I’m satisfied with this resort and would recommend it to families with small children. The only downside is that it’s an older property so the furnitures look old (but they are clean). The lighting of the room is also quiet dim. The staff are friendly and helpful. I asked for extra pillows at midnight (the ones in the room were too soft) and they delivered them to us without problem.
Stayed 3 nights in Aug 2023

8/10 Good

ARAI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Kam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

8/10 Good

?

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

KIYOFUMI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wi-Fiを無くしてしまい、 何処にあるか分からず 客室も探したが見つからず… 下の子供が何処かにやってしまったので 仕方ないと思っていたが まさかのチェックアウト後の 清掃で出てきて連絡を貰い スキー後に伺うと嫌な顔をせず むしろ即座にWi-Fiの お忘れ物ですねと気付いてくれ、 対応して頂き感謝でした。 チェックインの対応で バタバタとしていたのに 本当に助かりました。 良い旅が出来ました。 ありがとうございます。
Stayed 2 nights in Dec 2024

8/10 Good

Shohei

Liked: Staff & service, amenities
Disliked: Cleanliness
プールは子供向けのみ
Stayed 2 nights in Nov 2024

10/10 Excellent

seiya

Liked: Cleanliness, property conditions & facilities
全体的にいい施設です
Stayed 1 night in Nov 2024

8/10 Good

Hiroshi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ロケーションが最高でした😀
Stayed 1 night in Oct 2024

8/10 Good

Setsuko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

MASAHIRO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ホテルのサービスはいいですが…
全体的にキレイで良いホテルでした。 団体の外国籍観光客御一行がいる時は、お風呂の中も監視員が必要かと思いました。 ジュースを飲みながらお風呂に入る人や体も拭かず脱衣所に行く人などマナーのない人も見受けられました。
Stayed 2 nights in Oct 2024

2/10 Terrible

AI

Stayed 1 night in Sep 2024

10/10 Excellent

Juntaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋がひろく眺めもよかった。子供がプールを楽しめた。
Stayed 1 night in Jul 2024

6/10 Okay

Yoshiaki

Liked: Cleanliness, amenities, property conditions & facilities
なし
Stayed 2 nights in Aug 2024

10/10 Excellent

Toshiyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Yusuke

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Hisaya

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
今回で3度目の利用となりますが、お部屋も広くてとても快適でした。大浴場も早くから夜遅くまで使えるため、1日に何度も楽しめました。また、食事のバイキングもメニュー豊富で大満足です。また、利用させていただきます。
Stayed 2 nights in Aug 2024

8/10 Good

Machie

Liked: Staff & service, amenities, property conditions & facilities
4人部屋はとても広く使いやすかった。バイキングは種類が多く美味しかった。お風呂の湯船の中に髪の毛が多かった。
Stayed 2 nights in Aug 2024

8/10 Good

reiko

Liked: Cleanliness, staff & service, room comfort
素敵な言葉をありがとう
お部屋が、スィートルームクラスで快適でした。 施設面では最高級のホテルにはおとりますが、普通に問題なく、過ごせました。 ディナーブッフェのお出迎え担当の男のスタッフさんがディナーを終えて部屋に戻るとき、接客サービスとして、今まで他のホテルで聞いたことのない素晴らしい言葉かけをしてくれました。 それは、また明日の朝食も楽しみにお越しくださいと、笑顔で、お見送りして頂けたのです。 私も、接客業をしていた経験もあり、当たり前ではあるが、なかなか、ほかのホテルでは聞いた事ないワードだったので、すごくココロにささり、できそうで、できないホスピタリティ溢れる素晴らしい接客だなと思い、是非、他のお客様にもそのお声かけを続けていただきたいと思った次第です。 私も、見習いたいと思います。 そのスタッフさんのお名前は確認できませんでしたが、イメージはキャリアある、チーフさんクラスに見えました。あなた様の言葉でとてもリラックスした夜になりました。ありがとうごさいました。 ほかのスタッフさんたちも、不快感を感じるかたが、ほぼいなくて、とてもよかったです。 たぶん、外国の方のお子様がラウンジの廊下で嘔吐されてて、それも、私たちが部屋に戻る時には綺麗に、なにもなかったように処理されていて、ほのかに除菌消臭の匂いもしてたので、ウィルスリスクの対応もすばやくなされているとおもわれました。 やはり、接客業は人の心意気と見えないところのプロ意識だと思います。そこは、素晴らしかったです。 あとお部屋のお掃除担当のスタッフさんも廊下でであうと、挨拶してくれましたし、当たり前のことをきちんとしているホテルとお見受けします。 天狗になっている宿泊費のたかいだけのホテルもありますが、ここは、宿泊費高騰のなか、まだリーズナブルな方で頑張ってくれている、良いホテルだと思いました。 ひとつ、私的に不満点は温泉のシャンプーリンス類が水で薄めているような感があり、残念でした。自分に合わない鐘紡のクラシエ製品だったので、そちらの質の問題で、貴店の問題ではないのかもしれませんが、経費削減もあるかと思うのですが、色んなシャンプーリンスの貸し出しとかサービスあってもよかったかなと思います。勝手な意見ですが、ご検討ください。全ての女性客喜ぶと思います。 長々とした文になりましたが、とても良い宿泊でしたありがとうございます。 スタッフ皆様のご健康とご多幸をお祈りしております 大変な接客業ですが、素晴らしいプロ意識を持ち続けて、素晴らしいホテルをこれからもお続けくださいませ。
Stayed 1 night in Aug 2024

8/10 Good

ETUKO

Liked: Cleanliness, staff & service, property conditions & facilities
プールがもう少し広いと良かったです。 温泉も部屋の露天風呂も良かったです。 レストランの案内もスムーズで、 食事も美味しかったです。
Stayed 1 night in Aug 2024

4/10 Poor

Akihiro

Disliked: Staff & service, amenities, property conditions & facilities
2泊しましたが、ビュッフェは全く変わらない内容でした。 スタッフの方にこの時期の平日はプールはやっていないと案内されてたので外で過ごして帰ってきたら普通にプールが営業していました。 プールを楽しみに来たのに誤った案内をされたせいで利用できなかったので残念でした。
Stayed 2 nights in Jul 2024

8/10 Good

Yuhei

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
食事、部屋、スタッフともに良かったです。ただ 施設の古さは目立ちます。
Stayed 2 nights in Jul 2024