6/10 Okay
RACHEL, MARKHAM
Traveled with family and small children
21 January 2025
Liked: Amenities
Disliked: Cleanliness
Loved staying in the area. Layout, design and function of the loft room and even the double room was good but compared to my other stay a week ago, this hotels cleanliness is very mediocre. There are a lot of nooks and areas beside the bunk bed filled with dust and crumbs not from me but previously and still there when we checked out. The sitting area rugs were very dirty and stained and made me uncomfortable to let my kids lounge around. The sofa pillow cover was broken before we got there and still after few days of stay the cleaners didn’t seem to be bothered by it. If you want to call concierge for stuff at night, they usually don’t pick the phone. After 5 tries we usually just go downstairs to the 7/11 which is very convenient. Their late check out is also very stringent, after 3pm is considered a full day. Overall, liked it a lot but cleanliness bothered me as I made my children just sit separately on the beds instead of the broken sofa and dirty rug.
RACHEL
Stayed 4 nights in Jan 2025