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"Cute quiet staff very helpful"

"The 9 public onsens (baths) were interesting, #9 was the best imo, but the town itself is captivating. "

"Great spot with nice views. Free drinks and snacks. Has a Onsen built into the hotel. "

"It is a fantastic hotel with high quality of any services they provided. I definitely will come back if possible."

"The property could stand some renovation, but was nice overall and in a pretty location. The best part was the staff. They were very kind, considerate, helpful and accommodating. I appreciated them very much. And when I think back on my stay, that will be what I most distinctly remember."

"Amazing stay. The gentleman at the front desk who spoke great English was lovely, he helped us with everything and was also attentive during our kaiseki dinner, helping explain everything. We had a tatami room, it was nice, the bathroom a little dated, but the onsen was fabulous. The outdoor onsen was beautiful. Loved our stay here and can recommend it to anyone."

"We loved staying at Shimaya. The family run ryokan is clean and has only a few rooms. This meant that it was easy to book the private hotel onsen as a family and, later, my daughter and I had the larger women's hotel onsen to ourselves. The family was very helpful and kind, even driving our family to Snow Monkey Park, offering to drive us back, and suggesting a walking route back for exploring Shibu Onsen. They also provided various sized boots that allowed me, my husband, and our 10 year old daughter to have sturdy boots for the walk along the snowy and muddy path up to Snow Monkey Park. Our room was a perfect size for our family of three, including an enclosed balcony with a nice view of the mountains. It was also located a short walk from the train. While the ryokan only offered breakfast (which was great), there were many restaurants in Shibu Onsen and Yudanaka within walking distance. We had a wonderful time and will definitely return if we are able. "

"Just amazing! Wonderful staff. Thank you for making our stay so special. Could not recommend it enough! My family felt really well taking care of. Thank you!!!"

"Amazing place! Loved the kaiseki and on site onsen experience "