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"Excellent stay and 7 star hospitality "

"Very clean and neat. Excellent staff. Fully heated rooms"

"MUST READ. Hotel did not honour booking through hotels.com and I had no choice but to pay an increased price for the room again. Case is registered with Hotels.com Apparently the hotel has changed ownership, the new owner has nothing to do with hotels.com and states he does not receive any money. Upon arrival in freezing cold, wind and rain, we had little choice but to pay 30% more, and pay for a full night stay. Hopefully hotels.com will refund the booking amount charged as we booked through their platform. Additionally, you have to pay extra for a heater if you want one in the room, which would be essential if you dont want to turn to ice in the night. Room was clean and comfortable, bathroom has a pungent smell. Long tiring walk to the mall. View was good. Very noisy with other customers, can hear everything from reception to children screaming."

"Wonderful experience during our stay and the service provided by Aruna’s team was exceptional. I would like to specifically acknowledge the following members for their outstanding support, Nikhil in restaurant , Rohit and Vinod for their assistance while we were dining . Aruna was amazing and generously offered us a free upgrade. Had booked three rooms. Anjali from Reception, whose professionalism stood out. Special mention to Abhishek from Reception, who was extremely warm and courteous throughout our stay. We thoroughly enjoyed the curated services and the local cuisine flavors added a delightful touch to our stay. Thank you once again for making our visit memorable. We look forward to returning soon."

"Staff was excellent. Sometimes the Shuttle was not available for pickup."

"Very nice stay"

"Excellent "

"Serene location and courteous staff"

"The Orchid Shimla is a premier hotel with superior service, dynamic dining, and excellent creature comforts. The staff at Orchid Shimla is very well trained to anticipate and meet your needs. The front desk concierge Nikita is professional and efficient, she assisted us in arranging taxis to tourist attractions and to Mandi. The dining experience was delightful and delicious. Views from the dining room overlook Shimla valley which adds to the wonder. The pastry chef took time to answer our questions about unique Indian flavors, even showing us type of vegetable that, as Americans, we were not familiar with. Especially helpful in the dining room was a server named Aarte. She provided expert service, answered questions about foods, and made quality suggestions about menu selections. She also indulged me in trying to learn a little Hindu. Thank you, Aarte! The rooms were lovely. They were spotlessly clean. The linens were crisp and the beds were comfy. I highly recommend the Orchid in Shimla. "