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"Lovely hotel and looked exactly like the photos. We also liked Pedro and Jorge from the specialist restaurants. Only problem was that We had a birthday and they didn’t actually do anything for you and told us too late that we could have paid to have the name on the castle. Also the buffet and pizza restaurants were too short staffed at times. "

"Good stay close to centre "

"We only had one night here as a result of the Heathrow Airport closure extending our holiday by 24 hours. From start to finish the whole experience was fantastic! We’d only booked in around 2pm via Expedia but when we arrived around an hour later our room was ready to go. We’d accidentally booked a twin and they very generously switched us to an upgraded king room, and as we were handed a glass of Cava each we knew we’d made a good choice. The room itself was amazing. Super comfy bed & sofa,...

"Great place!! We will definitely be back if we are in Tenerife!!"

"All good in the property and would use again , check in process was made hard work , I had already checked in online , then had to check in again at the property then had to go back after 4pm to finish the process and get my room key "

"Good location"

"Great location with great views for a beautiful hotel with lots of facilities. The staff were kind, attentive and efficient, and the restaurant food was varied, fresh and plentiful. What a fabulous hotel"