We stayed here last year and were looking forward to this trip. The room they gave us was far from the main section, a bit remote. The room was smaller, only 1/2 the showerhead worked. But when I saw a small sign near the toilet saying not to flush toilet paper, I lost it. For what we were paying, it was TOTALLY UNACCEPTABLE for a resort!!
We went to reception and complained, where I was initially told maybe another room would be available the next day (we were only staying two nights). I politely insisted that was unacceptable. After some back and forth, they offered us a room that was reserved for someone who hadn't check in yet. We were moved to the better part of the bungalows, directly across from the breakfast restaurant. MUCH BETTER!! The room was what we were expecting and We could flush the TP!!
There were 4 bath towels, no floor towel, and no wash clothes. When we saw someone from housekeeping, it was rectified.
The staff was very nice, Playa Leona beach, although crowded, is amazing.
Just make sure when you book, you specify you want a room in the 800 area, not 900!!