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"A true gem, easily one of the most memorable and charming places I have ever stayed in. The staff were all so warm and hospitable. We had a toddler with us and everyone was so sweet and genuinely kind to us, a group of foreign visitors. Every part of the hotel was furnished with charm and personality, with care given to even the smallest details such as the daily floral arrangements and warm matcha and snacks upon our return. The rooms and onsen were all extremely clean and well maintained. Breakfast and dinner in the beautiful partitioned dining areas were exceptional! Each meal showcased the best that the season and surroundings had to offer. The river outside the property was gorgeous. I would love to visit again in future."

"Excellent Serene child friendly "

"Very nice, with a lounge with microwave. Good coffee. A little hard to find as the entrance is down a narrow path to the right of the parking, with signage not obvious from the street. My room was kindly changed when I booked smoking by mistake "

"Very nice local hotel. Helpful staff. Rooms are very clean. Tiny bathrooms. Skip breakfast"

"This was a jumping off point for us as we visited Nikko National Forest. The property was clean and the staff very helpful. Would stay here again."

"The room was a lot smaller than expected, but the fact that it was right beside the station was a bonus"

"Amazing hospitality, comfort and cleanliness. Beautiful stay. Food and snacks provided. 10/10 highly recommend!"

"it was good stay. I could relax. the hot springs and souna were great. Loved it. "

"We've spent Christmas holidays 🎄 eve with my family we've stayed for 2 nights and 3 days, we are so happy to stay in Rakuten Villa, we wish to stay again next vacation. "