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"This is one of the best hotels I have ever stayed in, that it's in Taiwan, where expectations of hotels is low makes that even more impressive! The hotel itself is on is Ita Thao side of Sun Moon lake, which in my opinion is the better side. We didn't like the Main side as much. You step out the door pretty much onto the main road with all the street food vendors for snacks/breakfast/lunch/dinner. As they shut up by 7pm it doesn't disturb you in the evening. The food on the road is great and very cheap. The staff were fantastic and super helpful with great english. The hotel had a lovely bar you could sit in and get a beer or a cocktail in the evening. The executive club on the roof had incredible views of the lake and lovely drink and food options. Our room was one of the best and most high tech rooms I have ever stayed in as well as super clean. Free mini bar too. The hot and cold spring tubs we used every day and I even started to enjoy the cold tub! The only complaint would be that the room was so high tech with the lights and curtains that it was hard to work out which light switches did what and there was no setting to just have a single side lamp on for reading. The gym had really good new Matrix kit, but I would have preferred not to be able to hear the yells from the Sports bar side while working out as it felt a bit intimidating as well as annoying. A more robust soundproofed partition would be better. Overall and excellent hotel though."

"Very comfortable room with a large balcony. Very best view of the lake. Both breakfast and dinner were delicious. All staff are very polite and friendly. It was one of the best experiences our family ever enjoyed."

"This hotel is a 5 star hotel with great meal schedule and choices of food. The recreation floor is great for children at all ages. Hot spring swimming pool and spa are excellent additions. "

"One of the best from my list and consider to have a long stay in the future. "

"Convenient location and the in room hot spring is a big plus for our stay"

"The room overlooks the lake. May get a little noisy as it is just by the shopping street. But since most shops closes by 8pm, at night is quite quiet."

"Owner’s mother gave us a warm and homecoming feel and was very helpful during our stay. Definitely I will stay again if I come back to Sun Moon Lake next time."

"The deluxe quadruple room, with lake view, is spacious and clean. The bathroom is fitted with Japanese toilet with bidet functions, adjustable settings for water pressure and a heated seat. There is a bathtub and a separate shower beside it. There is a balcony that offers great view of the lake. The room exceeded my expectations. For breakfast buffet, it’s just a 1-minute walk to the Richforest hotel nearby. The spread of the breakfast buffet was decent and service was good. Overall, it was an enjoyable stay."

"Hotel is nice and clean thou slightly on the older side. Rooms are slighlly dark but its comfortable. "