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Honjin Hiranoya Kachoan

4.0 star property
Ryokan in Takayama with a full-service spa and free valet parking

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Photo gallery for Honjin Hiranoya Kachoan

Hot springs
Suite [Asanoha], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board
Property amenity
Hot springs, body treatments, aromatherapy, facials, 2 treatment rooms
Public bath

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Spa
  • Room service
  • Laundry
  • Housekeeping
  • Parking included
The current price is SAR 973
SAR 1,177 total
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 20 of 20 rooms

View all photos for Suite [Hibiki], Non Smoking

Suite [Hibiki], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Hibiki], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Suite [Nagame], Non Smoking

View from room

Suite [Nagame], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Suite [Ao], Non Smoking

Suite [Ao], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Ao], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Suite [Asanoha], Non Smoking

Suite [Asanoha], Non Smoking | View from room

Suite [Asanoha], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
Premium bedding
  • 65 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Suite [Kagayaki], Non Smoking

View from room

Suite [Kagayaki], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Suite [Satoru], Non Smoking

Suite [Satoru], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Satoru], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Suite [Itsukushimi], Non Smoking

Suite [Itsukushimi], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Itsukushimi], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Suite [Yui], Non Smoking

Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Yui], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • City view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese style standard, Non Smoking

Premium bedding, down comforters, in-room safe, iron/ironing board

Japanese style standard, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Premium bedding
Down duvet
Private bathroom
Deep soaking bathtub
  • 30 sq m
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Suite [Enishi], Non Smoking

Suite [Enishi], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Enishi], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Japanese style with Semi Open-air Bath, Non Smoking

Free toiletries, hair dryer, slippers, bidet

Japanese style with Semi Open-air Bath, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Premium bedding
Down duvet
Bidet
Separate bathtub and shower
  • 35 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese style superior, Non Smoking

Japanese style superior, Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Japanese style superior, Non Smoking

Highlights

Air conditioning
Refrigerator
HDTV
Pillow menu
Premium bedding
Down duvet
Private bathroom
Deep soaking bathtub
  • 50 sq m
  • City view
  • Sleeps 5
  • 5 Twin Futons

View all photos for Suite [Izumaru], Non Smoking

Suite [Izumaru], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Izumaru], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Premium bedding
Down duvet
Hydromassage showerhead
  • 60 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Suite [Sora, Hikari, Shizuka], Non Smoking

Premium bedding, down comforters, in-room safe, iron/ironing board

Suite [Sora, Hikari, Shizuka], Non Smoking

Highlights

Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
Premium bedding
  • 60 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Imperial Suite [Hanayagi], Non Smoking

Imperial Suite [Hanayagi], Non Smoking | Premium bedding, down comforters, in-room safe, iron/ironing board

Imperial Suite [Hanayagi], Non Smoking

Highlights

Separate sitting area
Air conditioning
Refrigerator
Free minibar items
HDTV
Pillow menu
Down duvet
2 bedrooms
  • 90 sq m
  • City view
  • Sleeps 5
  • 2 Twin Beds and 3 Twin Futons

View all photos for Family Room with Private Bathroom

Premium bedding, down comforters, in-room safe, iron/ironing board

Family Room with Private Bathroom

  • Sleeps 4
  • 5 Twin Futons

View all photos for Japanese Style Standard Room

Bathroom | Free toiletries, hair dryer, slippers, bidet

Japanese Style Standard Room

  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese-Style Room with Semi Open-Air Bath-Non Smoking

Bathroom | Free toiletries, hair dryer, slippers, bidet

Japanese-Style Room with Semi Open-Air Bath-Non Smoking

  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese style Superior Room with semi open-air bath

Spa | Hot springs, body treatments, aromatherapy, facials, 2 treatment rooms

Japanese style Superior Room with semi open-air bath

  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Deluxe Room

Spa | Hot springs, body treatments, aromatherapy, facials, 2 treatment rooms

Japanese Style Deluxe Room

  • Sleeps 5
  • 5 Twin Futons

Similar properties

Outdoor spa tub

Honjin Hiranoya Bekkan

  • Hot Tub
  • Spa
  • Parking included
  • Free WiFi
9.4 out of 10, Exceptional, 431 reviews
The price is SAR 671
SAR 812 total
includes taxes & fees
17 Mar - 18 Mar
Honjin Hiranoya Bekkan

About the neighborhood

Map
1-34 Honmachi, Takayama, Gifu-ken, 506-0011

What's nearby

  • Takayama Jinya - 2 min walk - 0.2 km
  • Miyagawa Morning Market - 5 min walk - 0.5 km
  • Takayama Yatai Kaikan - 14 min walk - 1.2 km
  • Hida-no-Sato - 3 min drive - 2.7 km
  • Hida Minzoku Mura Folk Village - 3 min drive - 2.7 km

Getting around

  • Takayama Station - 9 min walk
  • Chubu Centrair Intl. Airport (NGO) - 173 min drive

Restaurants

  • ‪バグパイプ - ‬2 min walk
  • ‪中華そばM - ‬1 min walk
  • ‪喫茶去 かつて - ‬2 min walk
  • ‪まさごそば - ‬2 min walk
  • ‪梗絲食品本町店 - ‬1 min walk

About this property

Honjin Hiranoya Kachoan

Upscale ryokan located in Hida Takayama Onsen
Take advantage of an indoor mineral hot spring (onsen), laundry facilities, and a restaurant at Honjin Hiranoya Kachoan. For some rest and relaxation, visit the 3 indoor hot springs, and indulge in a facial, a massage, or a body treatment. Stay connected with free in-room WiFi.
Other perks at this ryokan include:
  • Free self parking, valet parking, and extended parking
  • A free area shuttle, hot springs on site, and an electric car charging station
  • Coffee/tea in the lobby, free newspapers, and luggage storage
  • Guest reviews say great things about the helpful staff
Room features
All guestrooms at Honjin Hiranoya Kachoan include thoughtful touches such as premium bedding and pillow menus, as well as amenities like free WiFi and air conditioning.
Other amenities include:
  • Bidets, free toiletries, and hair dryers
  • 24-inch HDTVs with digital channels
  • Refrigerators, children's slippers, and daily housekeeping

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Free RV/bus/truck parking on site
  • Electric car charging station on site
  • Free area shuttle
  • Free roundtrip train station shuttle

Food and drink

  • 1 restaurant
  • Room service available
  • Coffee/tea in common area(s)

Restaurants on site

  • Sushicho

Things to do

  • Full-service spa
  • Hot springs

Family friendly

  • Free area shuttle
  • Laundry facilities
  • Refrigerator

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand
  • Water dispenser

Guest services

  • Concierge services
  • Daily housekeeping
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Spa

  • 3 indoor hot springs
  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Facials
  • Hot springs/mineral springs
  • Hot springs open from 2:00 PM - midnight
  • Hot springs water temperature (Fahrenheit) - 104
  • Indoor mineral hot springs (onsen)
  • Massages
  • Massage/treatment rooms
  • Outdoor mineral hot springs (onsen)
  • Public bath open from 6:00 AM - 10:00 AM
  • Separate men/women areas in public bath
  • Yukata (Japanese robe)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Designated smoking areas (fines apply)
  • Genkan (entryway)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • 24-inch LCD TV
  • Digital channels
  • Pay movies

Food and drink

  • Free bottled water
  • Kaiseki meal
  • Refrigerator

More

  • Children's slippers
  • Free newspapers
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Slippers
  • Tatami (woven mat floors)
  • Tokonoma (alcove)
  • Turndown service

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 9:00 PM
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must order dinner by 7 PM. Meal service is not available after 7 PM.
Guests with dietary restrictions or food allergies should contact this property in advance.

Renovations and closures

The following facilities or services will be unavailable from June 25 2025 to June 26 2025 (dates subject to change):
  • One of the dining venues
  • Daily housekeeping
  • Hot springs
  • Laundry facilities
  • Parking area
  • Sauna
  • Shuttle services
  • Spa
  • Spa/Beauty services
  • Hot tub

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for JPY 1100.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Rollaway bed fee: JPY 1100.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Hot springs access available from 2:00 PM to midnight
Only registered guests are allowed in the guestrooms
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hiranoya
Honjin Hiranoya
Honjin Hiranoya Kachoan
Honjin Hiranoya Kachoan Inn
Honjin Hiranoya Kachoan Inn Takayama
Honjin Hiranoya Kachoan Takayama
Kachoan
Honjin Hiranoya Kachoan Ryokan
Honjin Hiranoya Kachoan Takayama
Honjin Hiranoya Kachoan Ryokan Takayama

Frequently asked questions

Is Honjin Hiranoya Kachoan pet-friendly?

No, pets are not allowed at this property.

How much is parking at Honjin Hiranoya Kachoan?

Self parking and valet parking are free at this property. The parking area will be unavailable from June 25 2025 to June 26 2025 (dates subject to change).

What time is check-in at Honjin Hiranoya Kachoan?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

What time is check-out at Honjin Hiranoya Kachoan?

Check-out is at 11:00 AM.

Where is Honjin Hiranoya Kachoan located?

Located in Hida Takayama Onsen, this spa ryokan is steps from Nakabashi Bridge and Takayama Jinya. Takayama Traditional Buildings Preservation Area and Takayama Traditional Culture and Crafts Square are also within 5 minutes. Takayama Station is 9 minutes by foot.

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Honjin Hiranoya Kachoan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 152 out of 205 reviews
Rating 8 - Good. 42 out of 205 reviews
Rating 6 - Okay. 9 out of 205 reviews
Rating 4 - Poor. 1 out of 205 reviews
Rating 2 - Terrible. 1 out of 205 reviews

9.6/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I recently spent 3 nights at the Honjin Hiranoya Kachoan and loved it. The staff were amazingly helpful and friendly. The whole experience from the room to the food and onsen gave me a really good insight in to Japanese culture. Property is very central, close to old town and restaurants. I tried both the Japanese and American breakfasts and liked both. I would recommend this property for people who want amazing service, a modern property close to everything and those that want to experience the Japanese culture.
Stayed 3 nights in Mar 2025

10/10 Excellent

Marcia

Liked: Cleanliness, amenities, property conditions & facilities
It was one of the best places we've ever stayed. The staff were so kind and helpful too!
Stayed 2 nights in Oct 2024

10/10 Excellent

Luk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Ryokan with first class service and superb dining (beautifully presented and delicious breakfast and kaiseki dinner if choosing the half board option). Room was immaculately clean and decorated in tasteful traditional style. A very enjoyable stay.
Stayed 2 nights in Nov 2024

10/10 Excellent

Fabiana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, great hotel w great service
Stayed 1 night in Oct 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place to stay and the food was some of the best we’ve ever had!
Stayed 3 nights in May 2024

10/10 Excellent

Doug

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this ryokan. The food was exceptional. Staff was great. Very convenient location to walk around Takayama. The free shuttle to the station was nice.
Stayed 1 night in Oct 2024

6/10 Okay

Carolyn

Disliked: Cleanliness
The dinner is a bit disappointed. The sashimi seems comes out from frozen food and no taste of fish at all. In general, the staff service is great. Maybe I will stay there next time but without meal at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Suwimol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impressive stay experience
Very good location, just 5-minute walk to Old town. Super nice and great service-minded staff, especially Ms. Eriko, the landlady. All needed amenities are provided. We enjoy delicious food with pleasant food decoration. Honjin Hiranoya Kachoan is the only place we will stay every time we visit Takayama.
Stayed 3 nights in Oct 2024

10/10 Excellent

anais

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ryokan ever! The service was outstanding and the staff was very professional
Stayed 2 nights in Jul 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent attention to detail and superb staff. Food exceptional; whole experience fantastic.
Stayed 2 nights in Apr 2024

10/10 Excellent

Lanir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Flawless! Great food, great hospitality, many english speaking, great location. Just perfect
Stayed 1 night in Jun 2024

10/10 Excellent

Zhang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dinner and Breakfast are fantastic
Stayed 2 nights in Mar 2023

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay at a traditional ryokan. Service was exceptional, food absolutely delicious and it felt exclusive. The onsen was great and I will totally recommend.
Stayed 1 night in Oct 2023

10/10 Excellent

Francis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience.
Stayed 2 nights in Mar 2024

10/10 Excellent

TIANYU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Ryokan for my trip! Everything is just perfect. The Onsen is great and clean. Staff are friendly, helpful and happy. Food is amazing. I am already planning my next trip to stay here a bit longer, say 4-5 nights.
Stayed 1 night in Feb 2024

10/10 Excellent

Suzy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could not have been more attentive or welcoming. Great location close to the station and old town. Food is excellent. Would highly recommend
Stayed 2 nights in Oct 2023

10/10 Excellent

Elaine

Liked: Cleanliness, amenities, property conditions & facilities
Awesome property at a very convenient location to everything. Staffs are very good and friendly.
Stayed 2 nights in Nov 2022

10/10 Excellent

Racielle Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superb experience! Ultimate customer service provided! Would love to come back with the rest of the family here!
Stayed 1 night in Jan 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
This was incredible!
Stayed 2 nights in Jun 2023

8/10 Good

Catey

Liked: Cleanliness, amenities
Convenient location. Japanese style--prepare to sleep on futon on the floor. There is a onset bath in the ryokan.
Stayed 2 nights in Oct 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow - where do I start? This was an amazing place. Our first experience of a Ryokan but we were truly impressed from the reception on arrival with drum, to the superb rooms, the extremely attentive, but not intrusive, staff. The food was exceptional and can revommend both the onsens and the in room Chiatsu massage
Stayed 2 nights in Oct 2023

10/10 Excellent

Emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best place to stay in Takayama
Location is amazing. All the stores were walking distance, practically at your doorstep. Service was impeccable. The ryokan provides transportation to and frm train station. There are 3 onsen affiliated w this ryokan. One on property and 2 across the street. They provide yukata in your room. Would recommend one Japanese style dinner and breakfast on site. It’s a wonderful experience. I would love to come back for the service and the location convenience. Beautiful place to stay.
Stayed 3 nights in Jan 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10, worth every penny!!! The ultimate ryokan experience. Every details and aspects of the stay is warm and comfortable. From the moment you enter the door, you are greeted the most welcoming staff. The room is spacious, clean, and full of Japanese details. The meals are abundant and delicious, every dish is a work of art. There are 3 onsens to choose from, each one is super clean and filled with amenities. The location is the ryokan is a 10 minute walk from the Takayama station and right in the heart of the old town.
Lobby
Room
Breakfast
Exterior of the hotel
Stayed 2 nights in Nov 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay at the high-end Honjin Hiranoya Kachoan was an amazing experience. When we arrived that evening, they led us right in for a fancy kaiseki dinner in a private room. We didn't love all of the food options, but they were great to try, and we loved the experience. Next night, we are at their yummy sushi restaurant. The beds were traditional but extra fluffy. The baths were one of my favorite places of my trip. So beautiful and lots of them. The soaps etc they offer are really worth trying--they smell beautiful and left my skin so soft.

10/10 Excellent

Desdemona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was flawless and staff are really very consciously looking after your needs. The in room bath pool overlooking a small garden was cool. The dining experience was most excellent. Lastly we left a jacket in the wardrobe and realized that at the train station with minutes to board!; as my daughter was on the phone to hotel; the driver had retrieved the jacket and showed up at the station to return the jacket. This will never happen anywhere else - really appreciated the service levels.
Stayed 1 night in Apr 2023