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"Close to cruise port and ferry"

"The staff was really great about communicating ahead of my very late arrival. And while the walk was a bit daunting (not their fault, they warned us!), we were greeted with professionalism and sincere kindness. We were so impressed with the cleanliness and overall experience with the property."

"The air conditioning only went down to 23 degrees so was uncomfortable as the bedding only had a heavy comforter and no sheet. The transit room wasn’t as clean as I wanted with the floor and shower wet from a previous customer and the towel bin full. Main pool is in renovation. Sad"

"Great penthouse suite for 4 adults. "

"The property was very nice, including the swimming pools, and grounds in general. We enjoyed our stay. However, the Front Desk Staff needs more training in helping guests get back to the airport. It is not very far away, and getting from the airport to the hotel went okay, but we had to pay for two cabs for our group. When checking in, we requested to reserve a cab that would hold all seven of us, and we were told that we had one. We were not told that due to traffic in the morning, it would...

"L'accueuil du personnel est parfait que ce soit à la réception au services ou au restaurant. Le petit déjeuner est copieux, frais et excellent, la restauration de très bonne qualité. Les chambres mériteraient un petit rafraichissement (rideaux marrons....) Nous gardons un très bon souvenir."

"We made reservations in November 2020 for our stay in June 2021. We arrived at the hotel and were turned away by the security guard as it was only housing housing COVID-19 guests. We had to quickly find a new hotel. This was a prepaid hotel stay and after calling the hotel multiple times we have still not received a refund."

"The property was excellent overall and offered excellent value. The one thing I did not like was the indigent people hanging out right outside the property who were smelly, smoked and sometimes made bad comments. They weren't too bad but they should not have been there."