Search Guest Houses in Stoke-on-Trent

"Check-in was at 3pm. No details regarding check-in were sent prior to the check-in. I called many times seeking information but was told that the information would be provided to me at 3pm however no details were sent. @4pm l was still chasing for the details. At around 4:30pm thats when they decided to tell me that the place wasn't ready and the cleaners hadn't been around to clean. The most frustrating thing is that they could have apologised and gave me a heads up than for me to travel then...

"Booked a one night stay to extend another hotel stay close by so we could do the Churnet Valley rail trip. Had a comfortable stay, everything very clean & comfortable. Was a little disconcerted to find we were actually staying in the house with the owner, an unknown experience for us. Julie was very friendly & helpful. Really appreciated the cold bottles of water we were given and the brunch bar."

"It wasn’t the best stay. The bed was broken when we got there and on top of that two of the pillows weren’t actual bed pillows. The Wi-Fi barely worked "

"Compared to the first place I stayed this apartment was for free as a mistake on behalf of ur company which I appreciate but considering the quality of the first one this was a disappointing replacement. "